At a Glance
- Tasks: Manage customer accounts and ensure outstanding service in a dynamic environment.
- Company: Join a global leader in science and innovation with a supportive team.
- Benefits: Earn £15.00 per hour with hybrid working options and flexible hours.
- Other info: Exciting opportunity for career growth in a collaborative setting.
- Why this job: Gain valuable experience while making a real difference in customer satisfaction.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 15 - 15 £ per hour.
Join a Global Leader in Science and Innovation.
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? We are recruiting a Customer Service Assistant. This is an exciting opportunity to gain experience with a world-leading organisation while working within a supportive and collaborative team environment.
The Role
As a Customer Service Assistant, you will play a key role in managing customer accounts across the UK, ensuring orders are processed efficiently and customers receive outstanding service. You'll work closely with various departments to resolve queries, manage expectations, and support the smooth delivery of products and services.
Key Responsibilities
- Maintain and update customer master data to ensure compliance and data accuracy
- Process quotations, orders and scheduling agreements within agreed service levels
- Respond to customer enquiries via phone and email, providing excellent service at all times
- Collaborate with Distribution, Planning, Finance and Sales Operations teams
- Investigate and resolve customer queries and complaints promptly
- Track deliveries and liaise with courier partners
- Support daily operational meetings and shared mailbox management
- Help drive performance against service targets, including LOTIF (Lines on Time In Full)
- Promote Thermo Fisher's values and contribute to continuous improvement initiatives
- Adhere to health, safety and environmental policies
About You
We’re looking for someone who enjoys working with customers and can confidently manage multiple priorities.
Essential Skills & Experience
- Previous experience in a customer-facing or customer service environment
- Strong organisational and time-management skills
- Excellent communication and problem-solving abilities
- Ability to work effectively as part of a team
- Proactive and adaptable approach to work
- Intermediate to advanced Microsoft Word and Excel skills
Desirable
- Experience using SAP
- Experience handling orders, quotations or account administration
What’s on Offer?
- £15.00 per hour
- Start Date: 20 July 2026
- Initial Contract: Until 21 May 2027
- Hybrid Working: 4 days onsite in Basingstoke, with flexibility to work from home
- Working Hours: Monday - Thursday: 9:00am - 5:00pm, Friday: 9:00am - 3:30pm, 45-minute lunch break, 37.5 hours per week
Apply Now. We are submitting a limited number of candidates, so early applications are encouraged.
Adecco is acting as an employment business for this temporary assignment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Assistant in Basingstoke employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Basingstoke
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Adecco.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Adecco. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Assistant in Basingstoke
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Adecco.
How to prepare for a job interview at Adecco
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Adecco's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Adecco offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
