At a Glance
- Tasks: Manage customer data, process orders, and resolve queries in a dynamic environment.
- Company: Join a supportive team at a leading recruitment agency in Basingstoke.
- Benefits: Competitive pay, full training, and flexible hybrid working options.
- Other info: Inclusive workplace culture with opportunities for growth and collaboration.
- Why this job: Make a real impact on customer satisfaction while developing your skills.
- Qualifications: Strong organisational skills and excellent communication abilities required.
The predicted salary is between 30000 - 40000 € per year.
Ready to take your customer service career to the next level? If you're detail-driven, thrive in a fast-paced environment, and enjoy working cross-functionally, this could be the perfect opportunity for you!
We're looking for a proactive and organised Customer Service Assistant to join our team in Basingstoke on a temporary basis.
Why Join Us?
- Collaborative Environment: Be part of a supportive, high-performing team where your contribution truly matters.
- Develop Your Expertise: Gain valuable experience working across customer service, operations, and supply chain functions.
- Flexible Working - Hybrid: Enjoy a role that supports a healthy work-life balance.
- Make a Real Impact: Play a key role in improving customer satisfaction and operational efficiency.
Your Role
This is a varied and hands-on role where you'll be at the heart of customer operations. Your responsibilities will include:
- Customer Data Management: Maintaining and updating customer master data to ensure accuracy for data protection and audit compliance.
- Order Processing: Raising quotations, processing orders, and managing schedule agreements in line with service level expectations.
- Customer Communication: Handling telephone and email enquiries while building strong, lasting relationships with customers.
- Cross-Functional Collaboration: Working closely with Distribution, Planning, Finance, and Sales Operations to manage expectations around stock, pricing, and payments.
- Risk Management: Identifying and escalating service risks while supporting customer meetings alongside Sales Operations.
- Query Resolution: Investigating and resolving customer queries or complaints quickly and efficiently.
- Logistics Coordination: Liaising with courier agents and using tracking systems (SOLU) to monitor delivery progress.
- Mailbox & Admin Oversight: Managing shared inboxes, coding, and filing communications effectively.
- Performance Focus: Supporting and maintaining Lines on Time in Full (LOTIF) targets.
- Continuous Improvement: Participating in operational meetings and contributing to PPI/JDI initiatives.
- Health & Safety Awareness: Promoting and adhering to health, safety, and environmental policies at all times.
What We're Looking For
- Strong organisational skills and attention to detail.
- Excellent communication and relationship-building abilities.
- A team player with a collaborative mindset.
- Proactive approach to problem-solving.
- Confident using systems and handling data.
What's In It for You?
- Competitive pay.
- Full training and ongoing support.
- Exposure to multiple business functions.
- A positive and inclusive workplace culture.
Ready to Apply?
If you're looking to step into a role where you can make a real difference and gain valuable experience, we'd love to hear from you! Click 'Apply Now' and send your CV with a short note on why you're a great fit.
Location: Basingstoke
Contract: Temporary (rolling applications)
Inclusion Matters
Adecco is a Disability Confident employer. We are committed to creating an inclusive recruitment process and welcome applications from all backgrounds. If you require any reasonable adjustments, please let us know - we're here to support you.
Join us and help deliver seamless service that makes a difference every day!
Customer Service and Data Processing Assistant in Basingstoke employer: Adecco
Join a dynamic team in Basingstoke as a Customer Service and Data Processing Assistant, where you'll thrive in a collaborative environment that values your contributions. Enjoy flexible hybrid working arrangements, competitive pay, and opportunities for professional development across various business functions, all while making a meaningful impact on customer satisfaction and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Data Processing Assistant in Basingstoke
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! Bring examples of your past work or experiences that highlight your customer service and data processing abilities. This will give you a chance to demonstrate how you can make a real impact in the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows that you're proactive and really keen on the position.
We think you need these skills to ace Customer Service and Data Processing Assistant in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service and Data Processing Assistant role. Highlight your attention to detail and any relevant customer service experience to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've excelled in customer service or data management, and show us your proactive approach!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use a friendly tone and demonstrate your ability to build relationships, just like you would with our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with key responsibilities like customer data management and order processing. This will help you demonstrate how your skills align with what they're looking for.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer queries or complaints in the past. This will showcase your excellent communication abilities.
✨Highlight Your Organisational Skills
Being detail-driven is crucial for this position. Bring up specific instances where your organisational skills made a difference, whether it was managing data or coordinating logistics. This will show that you can thrive in a fast-paced environment.
✨Be Ready to Collaborate
This role requires cross-functional collaboration, so be prepared to discuss how you've worked with different teams before. Share examples that highlight your proactive approach to problem-solving and your ability to build strong relationships.
