At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for colleagues.
- Company: Join a values-driven organisation that prioritises community and diversity.
- Benefits: Enjoy 27 days holiday, a competitive pension, and unique leave days.
- Other info: Opportunity for travel and exposure across the organisation.
- Why this job: Make a real difference while enhancing your IT skills in a dynamic environment.
- Qualifications: Customer service experience and knowledge of Microsoft technologies required.
An exciting opportunity has arisen for an innovative and confident individual to join our IT Team. We are driven by our values, putting the community first in everything we do. We expect our colleagues' values to align with ours, trusting them to be genuine, responsible, and committed to making a difference. We are proud to be building a diverse workforce and welcome applications from all backgrounds.
About the Role
We're looking for a natural problem solver who can go beyond simply responding to queries. You'll have the curiosity and capability to identify root causes, helping to implement improvements that continually enhance our IT service. You'll be based mainly at our Head Office, but you'll also support our branch network, so occasional travel will be required - giving you variety and exposure across the organisation.
Key Responsibilities
- Serve as the first point of contact for colleagues requiring technical assistance via phone or email
- Troubleshoot, diagnose, and resolve hardware and software issues
- Deliver a high standard of customer service, resolving issues efficiently and professionally
- Provide deskside support at Head Office and occasionally within the branch network
- Manage support tickets, ensuring issues are driven through to resolution
- Follow up with colleagues to confirm that issues have been fully resolved
- Create and maintain technical documentation, including software installation, hardware configuration, and troubleshooting guides
- Effectively identify, assess, monitor, and mitigate risks in line with the Society's risk management framework and regulatory expectations
About You
- Previous experience in a customer service role, ideally within an IT environment
- Good working knowledge of Microsoft technologies including Windows, Outlook, and Office
- An understanding of IT hardware, such as desktops, laptops, printers, and peripherals
- A friendly, approachable, and solutions-focused attitude
- Strong problem-solving skills and a proactive approach to improving service
What You Can Expect From Us
- 27 days holiday plus Bank Holidays
- Additional leave days including Birthday Holiday, Celebration Day, and Moving House Day
- A competitive pension scheme with up to 10% employer contribution
- A comprehensive benefits package
- The opportunity to work in a values-driven organisation where your contribution truly matters
IT Service Desk Technician in Barrow in Furness employer: Adecco
Join our IT Team as an IT Service Desk Technician, where your innovative spirit and commitment to community will thrive. We offer a supportive work culture that values diversity and encourages personal growth, alongside a competitive benefits package including 27 days of holiday, additional leave for special occasions, and a generous pension scheme. With opportunities for travel and exposure across our branch network, you'll play a vital role in enhancing our IT services while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Technician in Barrow in Furness
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and mission. This way, you can show how your own values align with theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about troubleshooting, think of some common IT issues and how you would resolve them. Being able to demonstrate your thought process during the interview will impress the hiring team.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team or the role. This shows your genuine interest and helps you figure out if it’s the right place for you.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace IT Service Desk Technician in Barrow in Furness
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your values align with ours.
Tailor Your Experience:Make sure to highlight your relevant experience in IT support. We’re looking for problem solvers, so share specific examples of how you've tackled technical issues in the past and improved service.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Adecco
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies like Windows, Outlook, and Office. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had with hardware like desktops and printers.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you identified root causes and implemented solutions that improved service. This will demonstrate your proactive approach and natural problem-solving abilities.
✨Emphasise Customer Service
Since this role involves a lot of interaction with colleagues, be ready to talk about your customer service experience. Highlight instances where you resolved issues efficiently and professionally, and how you followed up to ensure satisfaction.
✨Be Ready for a Chat About Values
This company values genuine, responsible, and community-focused individuals. Reflect on how your personal values align with theirs and be prepared to discuss how you can contribute to their mission of making a difference.
