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- Tasks: Deliver outstanding customer service and support operations in a fast-paced environment.
- Company: Join a dynamic team at a leading agricultural company.
- Benefits: Competitive pay, flexible hours, and a supportive work culture.
- Why this job: Make a real impact while developing your skills in a senior support role.
- Qualifications: Experience in customer service and strong problem-solving skills.
- Other info: Be part of a friendly team with opportunities for growth.
The predicted salary is between 13 - 16 £ per hour.
Location: Ayr
Hours: Monday-Friday, typically 07:00-15:00 (1‐hour lunch), with flexibility to support office cover between 07:00-17:00
Contract: Maternity Cover (duration TBC)
Pay: £15.38 - £16.48 per hour
Be the Operational Backbone of a Fast‐Moving Team. Our client is seeking an experienced Senior Operator to join their busy, high‐performing office. Working at the heart of a dynamic operation, you'll play a key role in keeping processes running smoothly while ensuring customers receive exceptional service every step of the way. If you thrive in fast‐paced environments, enjoy problem‐solving, and like being the go‐to person for both customers and colleagues, this role could be a great fit. Experience in the agricultural sector is welcome, though not essential.
Key Responsibilities- Deliver Outstanding Customer Service
- Be a professional and approachable first point of contact
- Handle customer queries, orders, and service updates
- Provide accurate information on stock levels, orders, and deliveries
- Operational & Administrative Support
- Process orders and operational tasks using internal systems (including MS 365)
- Support the Office Supervisor and provide cover when needed
- Assist with complaints, credits/debits, price adjustments, and product issues
- Manage incoming communications and carry out general administrative duties
- Provide cover across the team during holidays, absences, or breaks
- Support with stock take activities
- Teamwork & Collaboration
- Work closely with departments including Sales, Trade, Logistics, Production, Marketing, and Finance
- Assist junior team members and help resolve day‐to‐day issues
- Escalate any unresolved queries promptly
- Represent the team in internal meetings where required
- Safety & Compliance
- Follow all Security and Health & Safety procedures
- Provide First Aid support if trained, or be willing to undertake training
- Personal Attributes
- Confident, proactive, and naturally curious
- Enthusiastic, observant, and reliable
- Strong problem‐solver with a practical mindset
- Working With Others
- Excellent listening skills
- Supportive, patient, and collaborative
- Helps encourage teamwork and develop others
- Thinking Skills
- Practical and fact‐driven in decision‐making
- Able to understand and interpret the wider business context
- Open‐minded and keen to learn
Why Apply? This is an excellent opportunity to step into a senior support position where your contribution will be genuinely valued. You'll be part of a friendly, dedicated team and make a meaningful impact on day‐to‐day operations during a key period for the business. If you're ready for a varied, rewarding role with real responsibility, we'd love to hear from you!
Senior Operations & Customer Support in Ayr employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations & Customer Support in Ayr
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold when it comes to landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and how they align with yours. This way, you can show them you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. This will help you get comfortable with answering questions and allow you to refine your responses to highlight your skills and experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and appreciation for the opportunity.
We think you need these skills to ace Senior Operations & Customer Support in Ayr
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Operations & Customer Support role. Highlight any relevant experience in customer service and operations, and don’t forget to mention your problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've delivered outstanding customer service or supported operational tasks in the past.
Show Your Enthusiasm: We love candidates who are genuinely excited about the role! Make sure to convey your enthusiasm for working in a fast-paced environment and your eagerness to contribute to our team’s success.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you articulate why you're the perfect fit for the Senior Operations & Customer Support role.
✨Showcase Your Problem-Solving Skills
Since this role involves handling customer queries and operational tasks, prepare examples of how you've successfully resolved issues in the past. Be ready to discuss specific situations where your proactive approach made a difference, as this will demonstrate your suitability for a fast-paced environment.
✨Emphasise Teamwork and Collaboration
This position requires working closely with various departments. Think of instances where you've collaborated effectively with others, supported junior team members, or contributed to a team goal. Highlighting these experiences will show that you can thrive in a collaborative setting.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
