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- Tasks: Lead a team to deliver top-notch housekeeping services in a busy hospital environment.
- Company: Join Adecco, a consultancy dedicated to enhancing workplace opportunities for everyone.
- Benefits: Enjoy competitive pay, flexible hours, and the chance to make a real impact.
- Why this job: Perfect for those seeking hands-on leadership experience in healthcare with a focus on customer satisfaction.
- Qualifications: Diploma level education or equivalent experience; strong operational and customer care background required.
- Other info: Be prepared for a dynamic role that involves managing HR processes and making impactful decisions.
Location: Forth Valley Hospital, Scotland
Rate: £16.31 to £20.32 per hour
We are recruiting for an Assistant Customer Support Manager to support the delivery of housekeeping and domestic services across a large acute hospital site. This is a hands-on, fast-paced interim opportunity suited to someone with strong operational and leadership experience in healthcare or facilities management.
About the Role
You will work closely with the Customer Support Manager to ensure consistent service delivery across an 860-bed hospital site. You’ll lead a large team, manage service delivery issues, maintain high customer satisfaction, and provide cover for the Customer Support Manager when required. The role demands a confident communicator who can manage complex operational challenges, HR issues, and tight deadlines.
Key Responsibilities
- Support delivery of high quality domestic and housekeeping services within agreed KPIs
- Manage day to day service operations and deputise for the Customer Support Manager
- Handle service issues and customer complaints, including reporting and resolution
- Lead and develop Team Leaders and frontline staff, including absence, performance and training
- Contribute to strategic planning, budget oversight and policy development
- Ensure compliance with COSHH, Food Hygiene, Health and Safety, and national guidelines
- Monitor performance standards and drive continuous improvement
- Manage audits, inspections and quality checks
- Maintain effective communication with internal departments, patients and external partners
- Authorise payroll data and support resource planning
- Support procurement decisions and monitor material usage and waste
- Sit on investigation, grievance and disciplinary panels
- Provide regular performance and financial reports to the leadership team
Key Requirements
- Diploma level education or equivalent experience (degree level desirable)
- Intermediate Food Hygiene and NVQ Level 2 in Health and Safety
- BICS Trainer and Assessor Certificate
- Experience in managing large operational teams, preferably within the NHS or public sector
- Strong background in customer care and service delivery
- Knowledge of HACCP, COSHH and cleaning compliance standards
- Confident managing HR processes including recruitment, absence and disciplinaries
- Skilled in Microsoft Office and familiar with CAFM systems
Additional Information
- You must be able to work flexibly, including extended days or out of hours if needed
- Occasional manual handling and frequent walking involved
- You will need to manage emotionally challenging situations with sensitivity and professionalism
- This role will involve making decisions that affect service plans, HR, and budget priorities
This is an ideal interim opportunity for someone with strong leadership skills and operational FM experience in a healthcare setting.
Assistant Customer Support Manager employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Customer Support Manager
✨Tip Number 1
Familiarise yourself with the specific operational challenges faced in healthcare settings. Understanding the nuances of managing large teams in a hospital environment will give you an edge during interviews.
✨Tip Number 2
Highlight your experience in customer care and service delivery, especially within the NHS or public sector. Be prepared to discuss specific examples where you've successfully managed service issues or improved customer satisfaction.
✨Tip Number 3
Brush up on your knowledge of compliance standards like COSHH and HACCP. Being able to speak confidently about these regulations will demonstrate your readiness for the role and your commitment to maintaining high standards.
✨Tip Number 4
Prepare to discuss your leadership style and how you develop team members. Think of examples where you've led a team through challenges, as this will be crucial for the Assistant Customer Support Manager position.
We think you need these skills to ace Assistant Customer Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and operational management, especially within healthcare or facilities management. Use specific examples that demonstrate your leadership skills and ability to handle service delivery issues.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Emphasise your experience in managing large teams, resolving customer complaints, and ensuring compliance with health and safety standards. Show enthusiasm for the opportunity to contribute to a hospital environment.
Highlight Relevant Qualifications: Clearly list any relevant qualifications such as your Diploma level education, Food Hygiene certification, and NVQ Level 2 in Health and Safety. Mention any training or certifications related to cleaning compliance standards, as these are crucial for the role.
Showcase Soft Skills: In your application, highlight your communication skills and ability to manage complex operational challenges. Provide examples of how you've handled emotionally challenging situations with professionalism and sensitivity, as this is essential for the role.
How to prepare for a job interview at Adecco
✨Showcase Your Leadership Skills
As an Assistant Customer Support Manager, you'll be leading a large team. Be prepared to discuss your previous leadership experiences, how you've managed teams, and any challenges you've overcome in a similar role.
✨Demonstrate Your Customer Care Expertise
This role requires a strong background in customer care. Prepare examples of how you've handled customer complaints or service issues in the past, focusing on your problem-solving skills and ability to maintain high satisfaction levels.
✨Familiarise Yourself with Compliance Standards
Knowledge of HACCP, COSHH, and health and safety regulations is crucial. Brush up on these standards and be ready to discuss how you've ensured compliance in previous roles, as this will show your commitment to quality service delivery.
✨Prepare for Operational Challenges
The role involves managing complex operational challenges. Think about scenarios where you've had to make quick decisions under pressure, and be ready to share these experiences to demonstrate your capability in handling tight deadlines and HR issues.
