At a Glance
- Tasks: Assess and process benefits claims while managing outstanding debts with a focus on customer service.
- Company: City of Wolverhampton Council, committed to community support and financial integrity.
- Benefits: Flexible working, competitive salary, and the chance to make a real difference in people's lives.
- Other info: Temporary contract with potential for future opportunities in a supportive environment.
- Why this job: Join a dynamic team and help ensure everyone gets the support they need.
- Qualifications: Organised, customer-focused individuals with a knack for handling sensitive situations.
The predicted salary is between 30000 - 40000 £ per year.
City of Wolverhampton Council is seeking a highly motivated Assessment and Recovery Officer to join our Revenues and Benefits team on a temporary basis. This is a key role focused on ensuring the right benefits are paid accurately and on time, while also maximising the collection of council income and recovering outstanding debt effectively and sensitively.
Key Responsibilities
- Assess and process:
- Housing Benefit and Council Tax Support claims
- Council Tax and Business Rates liabilities
- Manage and recover outstanding debt, including:
- Negotiating sustainable repayment plans
- Determining appropriate enforcement action
- Attending court where required to support recovery activity
- Provide excellent customer service through:
- Face-to-face interaction
- Telephone and written communication
- Handle customer enquiries professionally, including sensitive or complex cases
- Ensure compliance with relevant legislation, policies, and procedures
- Support the wider team in service improvement and performance targets
About You
We're looking for someone who is organised, customer-focused and confident working in a fast-paced environment.
Assessment and Recovery Officer employer: Adecco
City of Wolverhampton Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. With flexible working options available, employees can achieve a healthy work-life balance while contributing to meaningful community services. The role of Assessment and Recovery Officer not only provides opportunities for personal growth but also allows you to make a tangible impact in the lives of residents by ensuring they receive the benefits they are entitled to.
