At a Glance
- Tasks: Support the Customer Service team and manage tenant queries in a friendly environment.
- Company: Well-respected organisation focused on housing and development in Northumberland.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Other info: Join a dynamic team that values inclusivity and personal development.
- Why this job: Make a real difference in the community while enjoying a work-life balance.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office.
Are you a customer-focused individual with a passion for providing exceptional service? Our client, a well-respected organisation covering the Northumberland area for Housing and Development, is seeking a dedicated Part-Time Customer Service Administrator to join their vibrant team in Ashington.
Main Purpose of the Role:
In this pivotal role, you will support the Customer Service team in addressing tenant queries, fostering strong partnerships for a collaborative working environment. The position offers a flexible schedule, with hours from Monday to Thursday (1:00 PM - 5:30 PM) and Fridays (1:00 PM - 5:00 PM) totalling 25 hours a week, making it an ideal opportunity for those seeking a work-life balance. Salary £13.45 an hour.
Key Responsibilities:
- Manage reception switchboard duties, ensuring a warm and professional greeting for all visitors and callers.
- Provide general administrative support to enhance team efficiency and effectiveness.
- Offer first-line solutions to tenants, striving to resolve queries promptly and effectively.
- Handle confidential data with the utmost care and discretion, maintaining the integrity of information.
- Utilise excellent communication skills to build rapport with tenants and colleagues alike.
- Demonstrate competence in Microsoft packages; training will be provided on the organisation's internal systems.
What Our Client Offers:
- A welcoming and supportive work environment within a dynamic team.
- Opportunities for professional development and training.
- A competitive salary commensurate with experience.
- The chance to make a real difference in the community by supporting housing and development initiatives.
Who We're Looking For:
- A strong customer service orientation, with a friendly and approachable demeanour.
- Excellent communication skills, both verbal and written.
- Proficiency in Microsoft Office applications and a willingness to learn new systems.
- The ability to manage time effectively and prioritise tasks in a busy environment.
- A commitment to maintaining confidentiality and professionalism at all times.
If you are enthusiastic about contributing to a meaningful cause and possess the skills required for this role, our client would love to hear from you!
How to Apply:
Interested candidates are invited to submit their CV and a covering letter detailing their suitability for the role. This is a fantastic opportunity to join a forward-thinking organisation that values its employees and is committed to making a positive impact in the community. Don't miss out on this chance to shine in a part-time role that offers flexibility and growth potential. Take the next step in your career today!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Part Time Customer Service Administrator (Afternoons) in Ashington employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Administrator (Afternoons) in Ashington
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Adecco and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Adecco and let us see your personality shine through!
We think you need these skills to ace Part Time Customer Service Administrator (Afternoons) in Ashington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Adecco.
Get Familiar with Our Brand:Before applying, take some time to learn about Adecco and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Adecco
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Adecco.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Adecco will surely appreciate.
