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For Companies At a Glance
- Tasks: Manage customer queries, track warranties, and support the Service Manager in daily operations.
- Company: Join a friendly and ambitious company with a supportive culture.
- Benefits: Competitive salary, 20 days holiday plus bank holidays, and a yearly Christmas bonus.
- Why this job: Be the go-to person in a dynamic role where your contributions truly matter.
- Qualifications: Experience in customer service or technical support, with excellent communication skills.
- Other info: Enjoy a relaxed office environment with opportunities for progression and development.
The predicted salary is between 22000 - 26000 £ per year.
Full-time, Permanent
£26,000-£30,000 DOE
Monday-Friday, 8:30am-5pm
Office-based, with hybrid working considered for the right candidate.
Are you organised, proactive, and great with people? Looking to take the next step in your career within a friendly, ambitious company? We are looking for a Service & Technical Coordinator to become a key part of our clients expanding Service Department. This is a varied, hands-on role where no two days are the same. You will be the go-to person for customers, suppliers, engineers, and our Service Manager in helping to keep operations running smoothly while delivering an exceptional customer experience. If you enjoy problem-solving, taking ownership, and working in a supportive environment where your contribution really matters, this role is for you.
What You’ll Be Doing
- Managing and tracking warranty enquiries from start to finish
- Raising purchase orders and monitoring supplier deliveries
- Logging service jobs, scheduling engineer visits, and keeping customers informed
- Responding promptly to customer queries via phone and email
- Supporting the Service Manager with workflow planning, reporting, and daily coordination
- Assisting with spare parts inventory, including stock checks and ordering
- Preparing repair and spare-part quotations
- Maintaining accurate records to ensure smooth, efficient service operations
What We’re Looking For
- Previous experience and knowledge working in customer service, service administration, technical support or warranty roles
- Excellent communication skills and a confident, friendly phone manner
- Highly organised with great attention to detail
- Logical thinker with strong problem-solving skills
- Comfortable with Microsoft Office, CRM systems, and general IT
- Reliable, proactive, and able to juggle multiple tasks in a fast-paced environment
- A strong team player who takes pride in their work
What You’ll Get
- Progression and development opportunities
- 20 days holiday + bank holidays
- Christmas closure (3 days taken from holiday allowance)
- Yearly Christmas bonus scheme
- Relaxed, friendly office environment with a smart casual dress code
- A close-knit team where your contribution is valued
Locations
Service and Technical Coordinator in Andover, Hampshire employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Technical Coordinator in Andover, Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service and Technical Coordinator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. Think about how your skills in customer service and problem-solving can shine through. Practise common interview questions so you can show off your friendly phone manner and organisational skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get clicking!
We think you need these skills to ace Service and Technical Coordinator in Andover, Hampshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service and Technical Coordinator role. Highlight your relevant experience in customer service and technical support, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and team members, let your communication skills shine through in your application. Use clear, friendly language and make sure to proofread for any typos or errors.
Demonstrate Problem-Solving Abilities: We love a logical thinker! In your application, share examples of how you've tackled challenges in previous roles. This will help us see how you approach problem-solving and your ability to keep operations running smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive!
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service and Technical Coordinator role. Familiarise yourself with the key responsibilities like managing warranty enquiries and scheduling engineer visits. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers and team members, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in customer service or technical support. A confident, friendly phone manner can really set you apart!
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this position. Think of specific instances where you've successfully managed multiple tasks or projects. You could even bring a planner or digital tool to the interview to showcase how you keep track of your responsibilities—this will impress them!
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare a few examples where you've tackled challenges in a fast-paced environment. Highlight your logical thinking and how you took ownership of the situation to achieve a positive outcome. This will show that you're ready to handle the varied nature of the role.
