At a Glance
- Tasks: Provide first-class customer service and ensure safety at the station.
- Company: Join a dynamic team with flexible work patterns and great benefits.
- Benefits: Weekly pay, holiday, paid breaks, and free travel on client lines.
- Other info: Flexible shifts across multiple stations with ongoing training provided.
- Why this job: Be the face of customer service and make a real difference in passengers' journeys.
- Qualifications: Good English communication skills and a clear DBS check required.
The predicted salary is between 27800 - 27800 € per year.
Would you like a flexible work pattern to suit your needs? You will be able to choose your own shifts through setting your work availability on our scheduling tool, managed through an app downloaded to your smartphone. We offer weekly pay and benefits such as holiday and paid breaks. Full online and classroom-based training will be provided.
Our Customer Service Assistants will provide a first-class service to our passengers whilst ensuring their safety at all times. They will pro-actively seek to help customers through clear communication to pass through the station whilst effectively managing the Automatic Gates. You will often be the first person and the last person our customers meet on their journey; therefore, your role as gate line assistant is vital in upholding the safety and service to all customers. You may be required at times to undertake roles such as bus replacement, crowd control, and ticket checking.
You will receive an ID badge that will enable you to travel on-board the clients' lines free of charge, to and from shift. Your ID badge and free travel ensure that you can travel around the network and work at multiple stations within the region, opening you up to more shift opportunities.
Pay: £13.45
Hours: Varied and flexible Monday - Sunday, 6am is the earliest start and midnight is the latest finish.
Duration: ASAP - On-going contract
Responsibilities:
- Effectively operate the gates ensuring the safety of all who pass through them.
- Deliver excellent customer service by responding to customer enquiries as quickly and efficiently as possible.
- Report any incidents and undertake measures to ensure the safety of the station.
- Undertake ticket checks and pass any irregularities to Revenue Protection.
- Wear uniform and I.D badge when working on shift and travelling to and from that shift.
Basic Requirements:
- Good written and verbal English.
- Clear DBS checks.
- Adhere to Adecco Rail Drug and Alcohol policy.
- Well-presented and willing to adhere to Adecco Rail uniform standards.
- You will be able to work across a number of stations within the region including Aldershot, Brookwood, Basingstoke, Fleet, Farnborough, Winchester, and Woking.
There will be a training event on the 29th May which you need to be able to attend in Portsmouth.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Customer Service Gateline Assistant in Aldershot employer: Adecco
Join a dynamic team as a Customer Service Gateline Assistant, where flexibility meets opportunity. With the ability to choose your own shifts via our user-friendly app, you can enjoy a work-life balance that suits your needs. Our supportive work culture prioritises employee growth through comprehensive training and offers unique benefits like free travel across the network, ensuring a rewarding experience for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Gateline Assistant in Aldershot
✨Tip Number 1
Get to know the company! Research their values and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Gateline Assistant, you'll need to interact with passengers regularly. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation.
✨Tip Number 3
Be flexible with your availability. Since the role offers varied shifts, showing that you're open to different working hours can make you a more attractive candidate. Plus, it gives you a chance to explore multiple stations!
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we often have updates on new opportunities and training events that you won’t want to miss out on.
We think you need these skills to ace Customer Service Gateline Assistant in Aldershot
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. A bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Customer Service Gateline Assistant role. Highlight any relevant experience you have in customer service or safety roles, and don’t forget to mention your flexibility with shifts!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate straightforward communication, especially since you'll be helping customers navigate their journeys. Avoid jargon and make sure your application is easy to read.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Customer Service Gateline Assistant. Familiarise yourself with the tasks like operating gates, managing customer queries, and ensuring safety. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since clear communication is key in this role, prepare examples of how you've effectively communicated in past jobs or situations. Think about times when you helped customers or resolved issues quickly. This will demonstrate your ability to provide first-class service.
✨Dress the Part
Even though it’s an interview, dressing well can make a great first impression. Aim for smart-casual attire that reflects the uniform standards of the company. This shows that you take the role seriously and are ready to represent the brand.
✨Be Ready for Scenario Questions
Prepare for situational questions that might relate to crowd control or ticket checking. Think about how you would handle various scenarios, such as dealing with difficult customers or ensuring safety during busy times. This will help you stand out as someone who can think on their feet.
