At a Glance
- Tasks: Support contractors and manage queries while ensuring excellent service delivery.
- Company: Join a dynamic team at Adecco Career Centre with a focus on customer care.
- Benefits: Competitive salary, quarterly bonuses, and hybrid working model.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Build relationships and make a real difference in contractor support.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 30000 - 35000 £ per year.
Adecco Career Centre is looking for an organised and customer-focused Aftercare Coordinator to join our team on a 6-month fixed-term contract. This role is ideal for someone who enjoys building strong relationships, managing multiple priorities, and delivering an excellent service experience.
As an Aftercare Coordinator, you will be responsible for supporting a portfolio of contractors working across client sites, acting as a key point of contact for contractors, hiring managers, suppliers, and internal stakeholders. You'll play an important role in ensuring queries are resolved efficiently, contractor records are maintained accurately, and service levels are consistently met.
Key Responsibilities:- Manage a portfolio of 200-350 contractors.
- Handle contractor, supplier, and client queries within agreed SLAs and KPIs.
- Act as the main point of contact for hiring managers and contractors.
- Coordinate contractor extensions and supplier communications.
- Support payroll processes.
We think you need these skills to ace Aftercare Coordinator
Communication Skills
Attention to Detail
Problem-Solving Skills
Adaptability
Time Management
Interpersonal Skills
Relationship Management
