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- Tasks: Provide vital administrative support in a fast-paced dispute resolution environment.
- Company: Leading organisation in dispute resolution with a supportive culture.
- Benefits: Permanent contract, full-time hours, and a home-based role.
- Why this job: Make a real difference while developing your skills in a dynamic team.
- Qualifications: Experience in administration and customer service, with strong organisational skills.
- Other info: Join a team that values learning, excellence, and fairness.
The predicted salary is between 28800 - 42000 £ per year.
Administrator (Casework)
Are you an organised and detail-oriented individual looking to make a difference? Our client, a leading organisation in dispute resolution, is seeking a dedicated Administrator (Casework) to join their dynamic team! This is a fantastic opportunity to contribute your skills in a fast-paced, supportive environment.
Position Details:
- Contract Type:Permanent
- Working Pattern:Full Time
- Hours:35 Hours per week
- Location:Home-based
Role Purpose:
As an Administrator, you will play a vital role in the Casework Assessment and Support Department. Your primary responsibility will be to provide comprehensive administrative support across the dispute support and resolution directorate. You\’ll ensure excellent service delivery to both internal and external customers while maintaining accurate and effective administration processes.
Key Responsibilities:
- Collaborate with colleagues across the directorate to deliver a full administrative support service, helping teams meet their targets and key performance indicators.
- Communicate effectively offering exceptional customer service through various channels (phone, email, letter, webform).
- Provide timely updates to customers regarding the progress of their cases.
- Support the senior management team with various administrative tasks, including diary and inbox management, travel bookings, meeting minutes, and information collation.
- Maintain and update relevant systems and databases, ensuring all records are accurate and current.
- Regularly check and manage the directorate inbox, responding to queries promptly or directing them to the appropriate team member.
- Assist with the execution of wider directorate projects.
What We\’re Looking For:
Experience:
- Previous experience in an administrative role within a fast-paced environment.
- Experience in customer service or customer-focused roles.
Knowledge and Skills:
- Excellent administration skills and attention to detail.
- Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and SharePoint.
- Strong problem-solving abilities and the capability to work under pressure.
- Exceptional interpersonal skills and effective communication at all levels.
- Ability to work both independently and as part of a team, with strong organisational skills to prioritise tasks effectively.
Personal Attributes:
- Committed to continuous improvement and embracing new ways of working.
- Positive attitude with a collaborative spirit.
Why Join Us?
- Be part of a committed team that values Learning, Excellence, Openness, and Fairness.
- Enjoy a supportive working environment that promotes equality and respect.
- Contribute to meaningful work that impacts residents and landlords positively.
If you\’re ready to take on this exciting challenge and grow your career in a fulfilling role, we want to hear from you!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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Administrator (Casework) employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator (Casework)
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for an Administrator (Casework) role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to dispute resolution and think about how your skills can contribute to their mission. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your communication skills! As an Administrator, you'll need to interact with various stakeholders. Role-play common interview questions with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Administrator (Casework)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrator (Casework) role. Highlight your previous administrative experience and any customer service roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Skills: Don’t forget to showcase your proficiency in Microsoft Office and any other relevant tools. Mention specific examples of how you've used these skills in past roles. We’re all about those details!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Adecco
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administrator (Casework). Familiarise yourself with the key tasks mentioned in the job description, like providing administrative support and maintaining accurate records. This will help you demonstrate your knowledge and show how your skills align with what they’re looking for.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects. Think about how you prioritised your workload and maintained attention to detail, as these are crucial for the position.
✨Communicate Like a Pro
Effective communication is key in this role, so practice articulating your thoughts clearly. Be ready to explain how you’ve provided exceptional customer service in previous roles, whether through phone, email, or face-to-face interactions. Highlight any experience you have in managing queries and keeping customers updated.
✨Embrace the Team Spirit
This position involves collaboration with various teams, so it’s important to convey your ability to work well with others. Share examples of how you’ve contributed to team success in the past and your approach to supporting colleagues. A positive attitude and willingness to help will go a long way in making a great impression.