At a Glance
- Tasks: Be the friendly face of our company, providing top-notch customer support and managing schedules.
- Company: Join a supportive team at a dynamic organisation focused on customer service.
- Benefits: Enjoy a competitive salary, inclusive culture, and opportunities for career growth.
- Other info: Full UK driving licence required; we value diversity and inclusivity in our hiring process.
- Why this job: Make a real difference by helping customers and ensuring smooth operations every day.
- Qualifications: Strong communication skills and previous experience in customer service or administration.
The predicted salary is between 25000 - 28000 £ per year.
Administrator & Receptionist - Beenham. Monday-Friday - Fully Office Based. Permanent. £25k-£28k depending on experience.
Key Responsibilities
- Customer Support & Communication
- Act as the first point of contact, representing the organisation in a professional and approachable manner.
- Deliver a consistently high standard of customer-focused service.
- Answer incoming calls in a friendly, confident, and professional way.
- Respond to sensitive or difficult conversations with patience, understanding, and empathy.
- Direct calls to the relevant teams or accurately record and pass on messages.
- Develop positive relationships with customers to build trust and loyalty.
- Provide clear, accurate, and timely information to customers and suppliers.
- Scheduling & Diary Coordination
- Arrange, update, and cancel appointments efficiently as required.
- Manage schedules for engineers and field-based staff to ensure effective daily planning.
- Work closely with customers and internal teams to coordinate availability.
- Confirm bookings and support follow-up communication when necessary.
- Systems & Administrative Support
- Keep customer records accurate and up to date within internal systems.
- Record all customer contact details, actions, and outcomes clearly.
- Review written communications to ensure accuracy and professionalism.
- Assist with general office administration tasks such as filing, scanning, and maintaining records.
- Monitor and order office supplies to maintain adequate stock levels.
- Ensure reception and office spaces remain tidy, organised, and welcoming.
What We're Looking For
- Strong written and verbal communication skills.
- Professional and confident telephone manner with a friendly approach.
- Previous experience in a customer-facing, administrative, reception, or service-based role.
- Good organisational skills with strong attention to detail.
- Familiarity with Microsoft Office and customer or administrative systems.
- Ability to prioritise tasks and manage a varied workload in a busy environment.
- Compassionate and patient when supporting customers, including vulnerable individuals.
- Professional, polite, and customer-oriented in approach.
- Reliable, punctual, and trustworthy.
Please note due to the location you must have a Full UK Driving Licence and have access to your own vehicle.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Administrative Receptionist employer: Adecco
At Adecco, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment for our Administrative Receptionist role in Beenham. With a focus on employee growth and development, we provide opportunities for career advancement while ensuring a positive work culture that values professionalism and customer service. Our commitment to inclusivity means that all employees are encouraged to thrive, making Adecco a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Receptionist
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, mission, and recent news. This way, when you walk in for that interview, you can show them you're not just another candidate – you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Get a friend or family member to do a mock interview with you. Focus on those customer support scenarios and how you'd handle tricky conversations. The more comfortable you are, the better you'll come across as confident and professional.
✨Tip Number 3
Dress the part! Even if the office vibe is casual, looking polished shows you take the opportunity seriously. A smart appearance can help you feel more confident and make a great first impression when you meet your potential new colleagues.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Administrative Receptionist
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant skills and experiences that align with what we’re looking for, especially in customer support and administrative tasks.
Proofread, Proofread, Proofread!:Before hitting send, give your application a thorough read. We appreciate attention to detail, so check for any typos or errors that could distract from your message. A polished application shows professionalism!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administrative Receptionist. Familiarise yourself with customer support, scheduling, and administrative tasks mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires strong written and verbal communication skills, practice how you articulate your thoughts. You might want to rehearse common interview questions with a friend or in front of a mirror. Focus on maintaining a friendly and professional tone, as this is crucial for making a great first impression.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your time and prioritise tasks. Think of examples from your past experiences where you successfully handled multiple responsibilities. Highlighting your organisational skills will demonstrate that you can thrive in a busy environment, which is key for this position.
✨Prepare for Customer Scenarios
Given the customer-facing nature of the role, think about how you would handle sensitive or difficult conversations. Prepare some scenarios where you showed patience and empathy. This will not only showcase your problem-solving abilities but also your compassionate approach to customer service.
