At a Glance
- Tasks: Be the friendly face of our student accommodation, supporting residents and creating a positive community vibe.
- Company: Join a vibrant team in a welcoming student accommodation environment in Aberdeen.
- Benefits: Earn £12.71 per hour, enjoy weekdays only, and receive full training.
- Other info: Immediate start available with opportunities for personal growth.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 12.71 - 12.71 £ per hour.
Location: Aberdeen
Salary: £12.71 per hour
Duration: Temp (Approximately 2 Months with potential for extension)
Hours: 25 Hours per Week (5 Hours per day)
Are you a people person with excellent customer service skills? Do you enjoy a varied role where no two days are the same? We are currently recruiting for a Resident Services Assistant to join a busy and welcoming student accommodation team in Aberdeen. This is a fantastic opportunity to gain experience within a vibrant residential environment, supporting students and helping to create a positive community atmosphere. Full training will be provided, making this an ideal role for someone with a customer-focused background who enjoys working with people.
What You'll Be Doing
- As the face of the accommodation, you'll be the first point of contact for residents, visitors and contractors, ensuring a friendly and professional experience at all times.
- Managing the front reception desk and welcoming residents and visitors
- Handling incoming parcels, deliveries and post
- Responding to emails and general enquiries
- Providing day-to-day administrative support
- Updating the site's Instagram page with appropriate and engaging content
- Assisting with the planning and delivery of resident events and activities
- Supporting students with general enquiries and directing issues appropriately
- Carrying out ad hoc housekeeping and site support duties
- Helping to maintain a safe, clean and welcoming environment for residents
What We're Looking For
- Enthusiastic, organised and enjoys delivering excellent customer service.
- Previous experience in customer service, reception, hospitality or administration
- Strong communication and interpersonal skills
- Good IT skills, including Microsoft Office
- The ability to multitask and prioritise effectively
- A proactive and positive attitude
- Confidence working independently and as part of a team
- An interest in social media and community engagement
What's On Offer?
- £12.71 per hour
- Monday to Friday working pattern
- No weekend working
- Full training provided
- Friendly and supportive team environment
- Immediate start available
- Valuable experience within the student accommodation sector
If you're looking for a varied and rewarding temporary opportunity where you can make a real difference to residents' experience, we'd love to hear from you. Apply today!
Resident Service Assistant in Aberdeen employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Service Assistant in Aberdeen
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Service Assistant in Aberdeen
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco:Your cover letter is your chance to shine! Tell us why you want to work at Adecco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco!
How to prepare for a job interview at Adecco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
