Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the voice of North Wales Police, handling diverse calls and providing crucial support.
- Company: Join North Wales Police, a dedicated force committed to community safety and support.
- Benefits: Enjoy a rewarding career with training, teamwork, and the chance to make a real impact.
- Why this job: Make a difference every day while gaining valuable skills in a dynamic environment.
- Qualifications: No specific experience needed; just a passion for helping others and strong communication skills.
- Other info: Flexible shifts available, perfect for students looking to balance work and studies.
The predicted salary is between 30000 - 42000 £ per year.
The role of a North Wales Police Communications Operator, is one of the most rewarding and varied roles you are ever likely to have. This rewarding career offers an opportunity to play a pivotal role in the force and join a unique profession where you can really make a difference and take a great sense of pride in doing so. No two days are the same for our Communication Operators, one minute you could be taking the details of a missing person and the next you could be sending officers to reports of a robbery in progress. Initial investigation- you will be trained to ask initial questions to establish the risk/severity and if there are any lines of enquiry or investigation such as evidence, or forensic opportunities. You will manage expectations of the reporting person providing crime reduction advice and reassurance. Partners- you will work with other emergency services and partner agencies, supporting the work they do and arranging for police involvement where this is needed. Advice- many of the non-emergency calls received are resolved by our communication operators. This could be through offering advice or signposting members of public to more appropriate agencies when it is not a matter dealt with by the police. With each contact you will be managing expectations advising what police can and cannot do. Recording intelligence- from information given by our communities you'll be identifying and recording information to share with other parts of the organisat…
999 Call Handlers employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 999 Call Handlers
✨Tip Number 1
Familiarize yourself with the types of calls that a Communications Operator handles. Understanding the variety of situations, from emergencies to non-emergency inquiries, will help you demonstrate your readiness for the role.
✨Tip Number 2
Practice your communication skills! Being able to convey information clearly and effectively is crucial in this role. Consider role-playing scenarios where you have to manage expectations and provide reassurance to callers.
✨Tip Number 3
Research the North Wales Police and their values. Showing that you align with their mission and understand their community engagement efforts can set you apart during the selection process.
✨Tip Number 4
Network with current or former Communications Operators if possible. They can provide insights into the day-to-day responsibilities and challenges of the role, which can be invaluable during interviews.
We think you need these skills to ace 999 Call Handlers
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the North Wales Police Communications Operator. Understand the key responsibilities and skills required, such as managing expectations and providing advice.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the role. Emphasize any previous experience in communication, crisis management, or working with emergency services.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and your ability to make a difference. Mention specific examples of how you have handled similar situations in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Adecco
✨Understand the Role
Make sure you have a clear understanding of what a Communications Operator does. Familiarize yourself with the types of calls you might handle, from emergencies to non-emergency advice. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
As a 999 Call Handler, effective communication is key. Prepare examples of how you've successfully communicated in high-pressure situations or resolved conflicts. This will highlight your ability to manage expectations and provide reassurance to callers.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss scenarios where you've had to think on your feet. The role requires quick decision-making and the ability to assess risk. Share specific instances where you identified a problem and took action to resolve it.
✨Emphasize Teamwork and Collaboration
You will be working closely with other emergency services and agencies. Highlight your experience in teamwork and collaboration, and be prepared to discuss how you can support and coordinate with others effectively.
