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- Tasks: Take charge of 2nd line support, resolving incidents and collaborating with teams.
- Company: Leading consultancy offering a dynamic work environment in Cumbria.
- Benefits: Competitive salary, hands-on experience, and support for personal needs.
- Why this job: Join a team where you can make a real impact in tech support.
- Qualifications: Strong knowledge of Windows OS and IT service models required.
- Other info: On-site role with opportunities for professional growth.
The predicted salary is between 28000 - 31000 £ per year.
A leading consultancy is seeking a Desktop Engineer. Starting ASAP, paying between £28-31k base annum. This role would also require you to undergo SC Clearance and requires you to be on site 5 days a week at the client's site at Barrow-in Furness.
We'll work with you to accommodate any accessibility or personal needs.
Responsibilities- Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month.
- Complete assigned tasks within agreed timeframes, ensuring quality and consistency.
- Carry out NSR (Non-Standard Request) tasks within agreed timelines.
- Collaborate with Level 3 teams to escalate and resolve major technical issues.
- Install and configure software and hardware, and troubleshoot technical issues across laptops, desktops, networks, printers, and more.
- Requirement to drive company vehicles to deliver IT equipment and provide hands-on support.
- Strong knowledge of Microsoft Windows OS (Windows 10 & 7), including build, configuration, and registry settings.
- Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory.
- Familiarity with IT service models and ITSM tools (e.g., ServiceNow).
- Understanding of network technologies including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity.
- Experience with computer peripherals such as printers (including MFDs), docking stations, display screens, and scanners.
- Exposure to Microsoft Exchange environments and experience with LTSC Channels and KIOSK setups is a plus.
2Nd Line Desktop Engineer X2 - Cumbria employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2Nd Line Desktop Engineer X2 - Cumbria
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Microsoft Windows OS and IT service models. The more confident you are in your abilities, the better you'll perform during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees at the consultancy. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested!
✨Tip Number 3
Prepare for hands-on assessments! Since this role involves troubleshooting and configuring hardware, practice these skills beforehand. You want to impress them with your practical know-how.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need help.
We think you need these skills to ace 2Nd Line Desktop Engineer X2 - Cumbria
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a 2nd Line Desktop Engineer. Highlight your experience with Microsoft Windows OS, IT service models, and any relevant technical skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your problem-solving skills and how you can contribute to keeping incidents below 2%.
Showcase Your Technical Skills: Don’t forget to showcase your technical skills in your application. Mention your familiarity with SCCM, Active Directory, and network technologies. This will help us see how you can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Adecco
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows OS, especially Windows 10 and 7. Be ready to discuss your experience with build, configuration, and registry settings, as well as any troubleshooting you've done with hardware and software.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved incidents within SLA in previous roles. Think about specific situations where you took ownership of a problem and worked collaboratively with Level 3 teams to escalate and resolve major technical issues.
✨Familiarise Yourself with ITSM Tools
Since familiarity with IT service models and tools like ServiceNow is important, make sure you can talk about your experience with these systems. If you’ve used them before, be ready to share how they helped you manage incidents effectively.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask you how you would handle a specific technical issue or how you would install and configure software. Practising these scenarios beforehand will help you feel more confident.
