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For Companies At a Glance
- Tasks: Provide 1st and 2nd line support for IT and AV equipment, ensuring smooth operations.
- Company: Join a dynamic team in Bath focused on tech support and innovation.
- Benefits: Earn £14 an hour with opportunities for professional growth and experience.
- Why this job: Be the go-to tech hero, helping others while gaining valuable skills.
- Qualifications: Basic IT knowledge and a passion for problem-solving are essential.
- Other info: Enjoy a collaborative environment with potential for career advancement.
1st Line Support Engineer
Rate – £14 an hour
Duration – 3 months initially
Location – Bath
Ir35 – Inside (Must use an umbrella company)
Provides all 1st line / 2nd line support functions for standard usage of all IT & Audio Visual equipment, software and services supported by DDaT.
Ensures smooth operation of the IT Delivery & Operations Service Desk
Includes 1st line / 2nd line field support for all IT & Audio Visual equipment, software and services supported by DDaT.
Includes provision of Assistive Technology (guidance and support)
Detailed Responsibilities
- IT Service Desk (1st & 2nd Line Support)
- AV Service Desk (1st Line)
- Laptop Loan (staff)
- Laptop loan (Events)
- AV equipment loans
- IT / AV Support for General Teaching Areas (1st / 2nd Line Support)
- IT Support for General Devices (1st / 2nd Line Support)
- Laptop loans for digital inclusion (75 devices)
- IT / AV Support for Standard Office Moves & New Builds
- Deployment of standard end user compute devices
- Annual refresh of standard GTA devices
- Production of self-help guides
- Exam laptop standard configurations
- Lecture Capture (1st / 2nd line support)
- Remote Support service
- DDaT Activities for Start of New Academic Year
- Proactive maintenance & replacement of AV equipment
- Hybrid Events and Teaching (1st / 2nd
#J-18808-Ljbffr
1st Line Support Engineer - Bath employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer - Bath
✨Tip Number 1
Get to know the company and its tech stack! Familiarise yourself with tools like Topdesk, Microsoft Teams, and Active Directory. This will help you speak their language during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be providing 1st and 2nd line support, brush up on common IT issues and how to resolve them. Role-playing scenarios with a friend can really help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like working there. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have updates on new roles and events that could be perfect for you. Don’t miss out!
We think you need these skills to ace 1st Line Support Engineer - Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line Support Engineer role. Highlight any relevant experience with IT and AV equipment, as well as your familiarity with the technology stack mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing support and how your skills align with the responsibilities listed. Keep it concise but impactful.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide effective solutions!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Adecco
✨Know Your Tech
Familiarise yourself with the technology stack mentioned in the job description. Brush up on tools like Active Directory, Microsoft Teams, and any AV equipment you might encounter. Being able to discuss these confidently will show your technical prowess.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific scenarios where you provided 1st or 2nd line support and how you resolved them. This will highlight your ability to think on your feet and provide effective solutions.
✨Show Enthusiasm for Support Roles
Express your passion for helping others and providing excellent customer service. Share experiences where you went above and beyond to assist users, as this is crucial for a role that involves direct support.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the types of challenges they face, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
