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- Tasks: Provide 1st line IT support for hardware, software, and network issues.
- Company: Join a dynamic team in Liverpool with growth potential.
- Benefits: Competitive salary of £29,600, supportive environment, and potential for permanent role.
- Why this job: Kickstart your IT career and make a real difference in a fast-paced setting.
- Qualifications: Experience in 1st line support, strong problem-solving, and communication skills.
- Other info: Work Monday to Friday, 8:30am - 5:00pm, with a 1-hour lunch break.
The predicted salary is between 25000 - 35000 £ per year.
Job Description
Do you enjoy working in a fast pace environment? Have you worked within 1st line support before? Then this role may be for you!! Please see the role below and apply if you feel you have the experience!
Job Title: 1st Line IT Support Technician
Location: LiverpoolSalary: £29,600 per annumContract Type: Temporary (with potential to become permanent)Hours: Monday to Friday, 8:30am – 5:00pm (37.5 hours/week, 1-hour lunch break)
About the Role:
Our client is seeking a proactive and tech-savvy 1st Line IT Support Technician to join their team. This is a fantastic opportunity for someone looking to grow within a supportive and dynamic environment.
You'll be the first point of contact for IT-related issues, providing essential support to staff both in-office and remotely. The role is initially temporary, with strong potential to become permanent depending on performance and business needs.
Key Responsibilities:
- Provide 1st line support for hardware, software, and network issues.
- Manage and triage incoming support tickets via the help desk system.
- Resolve straightforward technical issues independently.
- Escalate complex problems to 2nd line support or software development teams.
- Liaise with other departments for cross-functional support when needed.
- Support users working remotely across multiple offices.
- Assist with laptop repairs and basic troubleshooting.
- Maintain accurate records of support requests and resolutions.
Team & Environment:
- You'll be working alongside:
- 2nd Line Support Technician
- The team supports a wide range of digital tools including design soft wares and digital drawings.
Requirements:
- Previous experience in a 1st line support or similar IT role.
- Strong problem-solving skills and ability to work independently.
- Excellent communication and customer service skills.
- Familiarity with ticketing systems and remote support tools.
- Ability to work in a fast-paced environment and manage multiple tasks.
Adecco aim to respond to all applicants, however due to the large volume of applications we receive this may not always be possible. Should you not receive a response within five working days please accept this as notification that you have not been short-listed on this occasion.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
1st Line Support employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support
✨Tip Number 1
Get your tech skills sharp! Brush up on common 1st line support issues like hardware troubleshooting and software fixes. The more confident you are, the better you'll perform in interviews.
✨Tip Number 2
Practice your communication skills! You'll need to explain technical issues clearly to non-techy folks. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what they look for in candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar names when we’re reviewing candidates!
We think you need these skills to ace 1st Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st line support. We want to see how you've tackled tech issues before, so don’t hold back on those examples!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you’re the perfect fit for this role and how your skills can help us provide top-notch support.
Show Off Your Problem-Solving Skills: In your application, give us a sneak peek into how you approach troubleshooting. We love seeing candidates who can think on their feet and resolve issues efficiently.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Adecco
✨Know Your Tech Basics
Brush up on your knowledge of common hardware and software issues. Be ready to discuss how you've resolved similar problems in the past, as this will show your practical experience and problem-solving skills.
✨Familiarise Yourself with Ticketing Systems
Since you'll be managing support tickets, it’s a good idea to understand how ticketing systems work. If you’ve used any specific tools before, mention them during the interview to demonstrate your familiarity.
✨Practice Your Communication Skills
As a 1st Line Support Technician, clear communication is key. Prepare to explain technical concepts in simple terms, as you’ll need to assist users who may not be tech-savvy. Role-play scenarios with a friend to build confidence.
✨Show Enthusiasm for Learning
This role has potential for growth, so express your eagerness to learn and develop within the company. Share examples of how you've taken initiative in previous roles to improve your skills or help your team.