1st Line IT Service Desk Analyst

We're the market leader in Digital Banking. We're on a journey to build the bank of the future. If you seek to work in an innovative, digitally-led environment that moves at pace, join us for our journey and we'll help you fulfil yours. We are looking for an IT Service Desk Analyst to join or Team in Leeds. Contract Length: 12 months Hourly Rate: £14.83 Working Hours: Full Time. 7am – 7pm and 1 Saturday a month. 4 week shift rotation. 4 months office base training. Hybrid: 2 days in an office after training – set days allocated. Your remit will be: * Taking internal IT calls to enable a prompt and effective solutions to live incidents * Dealing with tickets and calling the team member with resolutions and problem solving. * Schedule set up calls with Lloyds employees to enable them to access each system * Support and check in from the teams Key skills and accountabilities: Providing Excellent Communication Skills * You will be dealing with all internal Lloyds employees and treat them with respect and patience Team Working * Works well within a team and a good collaborative mindset Technical Knowledge * You will receive a high level of training, but need to be able to navigate your way around basic IT equipment Adaptable to Change * Be able to manoeuvre between various rolls within the team At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups. We are disability confident and can make reasonable adjustments to our recruitment processes upon request. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser