At a Glance
- Tasks: Join us as a Senior Customer Operations Assistant, processing account transfers and delivering exceptional service.
- Company: We're a dynamic team based in Holbeck, Leeds, committed to customer satisfaction.
- Benefits: Enjoy flexible remote work options after training and a supportive team environment.
- Other info: We value diversity and inclusivity, welcoming applicants from all backgrounds.
- Why this job: Make a real difference in customer experiences while growing your career in a collaborative setting.
- Qualifications: A positive attitude, strong communication skills, and attention to detail are essential; banking knowledge is a plus.
Location: Holbeck, Leeds
Contract Type: Temporary
Salary: £14.02 per hour
Hours: Full-time (35 hours per week, Mon - Fri, 8am - 5pm)
Are you ready to take your career to the next level? Join our dynamic team as a Senior Customer Operations Assistant! Based in the heart of Holbeck, Leeds, our office is just a 12-minute walk from the Leeds train station, making your commute a breeze.
About the Role:
As a Senior Customer Operations Assistant, you\'ll play a pivotal role in our Transfers operational area, ensuring our customers receive top-notch service. Your responsibilities will include:
- Processing customer requests for account transfers between providers.
- Delivering exceptional customer service through various channels, including phone, email, and instant messaging.
- Collaborating effectively with internal teams and external partners while adhering to regulatory requirements.
- Maintaining accurate records and completing administrative tasks within a team environment.
- Handling customer complaints with professionalism and ensuring the right outcomes.
What We\'re Looking For:
We seek someone with:
- A positive approach to customer service and a friendly telephone manner.
- Strong communication skills, capable of presenting information logically and clearly.
- Attention to detail-accuracy is vital in this role!
- IT literacy and comfort with software applications.
- Basic arithmetic skills for customer inquiries and calculations.
- A team player mentality, ready to support colleagues when needed.
Your Experience:
While prior experience is a plus, we\'re particularly interested in candidates who possess:
- Banking knowledge (desirable).
- A proactive attitude and willingness to learn.
- The ability to work independently and as part of a collaborative team.
Training and Development:
You will undergo a comprehensive training programme over the first few months, focusing on the technical aspects of the role. After the training period, you will have the flexibility to work from home for three days a week, ensuring a perfect balance between office and remote work.
Application Process:
We have streamlined our recruitment process for your convenience:
1. Submit your CV along with a cover sheet.
2. Participate in a 30-minute informal Teams interview.
Important Dates:
- Full vetting may take up to 15 working days, with potential start dates in mid to late August or 8th September, depending on your vetting process.
Why Join Us?
This is not just a job; it\'s an opportunity to grow and excel in a supportive environment. You\'ll be part of a team that values input and encourages improvement, allowing you to make a real difference in our customers\' experiences.
If you\'re ready to embark on this exciting journey, we can\'t wait to meet you! Apply today and take the first step toward a rewarding career in customer operations.
Our client is an equal opportunity employer and welcomes applications from all backgrounds.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Senior Customer Operations Administrator in Leeds employer: Adecco UK
Join our vibrant team in Holbeck, Leeds, where we prioritise employee growth and a supportive work culture. As a Senior Customer Operations Administrator, you'll benefit from comprehensive training, flexible working arrangements, and the opportunity to make a meaningful impact on customer experiences. With a commitment to inclusivity and professional development, we offer a rewarding environment for those looking to advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Operations Administrator in Leeds
✨Tip Number 1
Familiarise yourself with the banking sector and customer operations. Understanding the basics of account transfers and regulatory requirements will give you an edge during your interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling customer inquiries and complaints, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Showcase your attention to detail in any discussions or examples you provide. This role requires accuracy, so be prepared to discuss how you've maintained precision in past roles.
✨Tip Number 4
Demonstrate your team player mentality by sharing experiences where you've collaborated effectively with others. Highlighting your ability to support colleagues will resonate well with the hiring team.
We think you need these skills to ace Senior Customer Operations Administrator in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Senior Customer Operations Administrator role. Emphasise your customer service experience, communication skills, and any banking knowledge you may have.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've delivered exceptional customer service in the past and how your proactive attitude makes you a great fit for the team.
Prepare for the Interview:Since the interview will be informal, prepare to discuss your experiences and how they relate to the job. Think about scenarios where you've handled customer complaints or collaborated with teams, as these will likely come up during the conversation.
Follow Up:After your interview, consider sending a brief thank-you email expressing your appreciation for the opportunity to interview. This can help reinforce your interest in the position and keep you top of mind for the hiring team.
How to prepare for a job interview at Adecco UK
✨Showcase Your Customer Service Skills
As a Senior Customer Operations Administrator, your ability to provide exceptional customer service is crucial. Prepare examples of how you've handled customer inquiries or complaints in the past, highlighting your friendly approach and problem-solving skills.
✨Demonstrate Attention to Detail
Accuracy is vital in this role, so be ready to discuss how you ensure precision in your work. You might want to mention specific tools or methods you use to maintain accurate records and manage administrative tasks.
✨Communicate Clearly and Logically
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and logically, especially when discussing your previous experiences or explaining complex information.
✨Emphasise Team Collaboration
This role requires a team player mentality. Be prepared to share examples of how you've successfully collaborated with colleagues or external partners in the past, showcasing your ability to work both independently and as part of a team.
