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- Tasks: Join us as a Business Analyst to drive innovative tech solutions in retail.
- Company: Be part of a vibrant team focused on transforming retail technology.
- Benefits: Enjoy a dynamic work environment and collaborate with passionate colleagues.
- Why this job: Make a real impact in the retail industry while developing your skills.
- Qualifications: Experience in Customer Experience and loyalty management is essential.
- Other info: This is a 6-month contract, perfect for those eager to make their mark.
The predicted salary is between 28800 - 43200 £ per year.
Are you a passionate Business Analyst ready to make a significant impact in the retail industry? Our client is seeking a dynamic individual to join their Technology function for a temporary position. This is an exciting opportunity to work collaboratively with the Product organisation and the Business to drive innovative technology solutions.
Key Responsibilities:
- Planning & Estimation: Assess business analysis activities and deliverables for various initiatives to ensure smooth project execution.
- Problem Definition: Collaborate with the Product team to define and document business challenges and opportunities, contributing to business cases and securing commitment for change.
- Requirements Gathering: Engage with Business, Product, and Engineering teams to identify and define requirements through diverse techniques such as workshops, interviews, and workflow modelling.
- Agile Participation: Actively participate in technology squad activities like backlog refinement, sprint planning, reviews, retrospectives, and daily stand-ups, ensuring necessary project assets are developed at each delivery stage.
- Requirements Management: Elicit, validate, refine, and manage requirements for initiatives, ensuring clarity and completeness with valid acceptance criteria.
- Data Mapping: Create and document data mapping specifications to outline how source data aligns with target systems, including required business and transformation rules.
- Stakeholder Management: Build and nurture relationships across all organisational levels, effectively engaging multiple stakeholders. Your ability to challenge the status quo respectfully and provide insightful advice will be essential!
Ideal Candidate Profile:
- Experience in Customer Experience: Proven history in delivering Customer Experience and Relationship Management Solutions is a must! Experience with loyalty management, appointment booking, and CRM solutions will be highly advantageous.
- Customer-Centric Mindset: Understanding the Customer Journey is key to providing extraordinary experiences. Familiarity with customer-facing web and app solutions is a plus!
What We Offer:
- A vibrant work environment where your contributions truly matter.
- The chance to collaborate with an enthusiastic team focused on innovation and excellence.
- A full-time temporary contract for 6 months, perfect for those looking to make their mark in a fast-paced industry.
Why Join Us?
This is not just a job; it’s an opportunity to be part of a transformative journey in retail technology. If you’re ready to leverage your expertise and drive meaningful change, we want to hear from you!
How to Apply:
If you are excited about this opportunity and believe you have what it takes, please submit your application along with your CV. Join our client and help shape the future of retail technology!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Retail Business Analyst - Customer Loyalty employer: Adecco UK
Contact Detail:
Adecco UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Business Analyst - Customer Loyalty
✨Tip Number 1
Familiarise yourself with Agile methodologies, as this role heavily involves Agile participation. Understanding the principles of Agile will not only help you in interviews but also demonstrate your readiness to contribute effectively from day one.
✨Tip Number 2
Network with professionals in the retail technology sector, especially those who have experience in customer loyalty and CRM solutions. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer experiences in previous roles. Highlighting your achievements in customer-centric projects will showcase your suitability for this position.
✨Tip Number 4
Research the latest trends in customer loyalty programmes and technology solutions. Being knowledgeable about current developments will allow you to engage in meaningful conversations during interviews and show your passion for the field.
We think you need these skills to ace Retail Business Analyst - Customer Loyalty
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retail Business Analyst in Customer Loyalty. Familiarise yourself with Agile methodologies and customer experience principles, as these are crucial for the role.
Tailor Your CV: Customise your CV to highlight relevant experience in customer experience, loyalty management, and CRM solutions. Use specific examples that demonstrate your ability to engage with stakeholders and manage requirements effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail technology and your understanding of the customer journey. Mention how your skills align with the job description and express your enthusiasm for contributing to innovative solutions.
Highlight Relevant Skills: In your application, emphasise skills such as problem definition, requirements gathering, and stakeholder management. Provide concrete examples of how you've successfully applied these skills in previous roles to drive change.
How to prepare for a job interview at Adecco UK
✨Understand the Customer Journey
Make sure you can articulate your understanding of the customer journey and how it relates to customer loyalty. Be prepared to discuss specific examples from your past experience that demonstrate your ability to enhance customer experiences.
✨Showcase Your Agile Mindset
Since the role involves working in an Agile environment, be ready to discuss your experience with Agile methodologies. Highlight any specific projects where you contributed to sprint planning, backlog refinement, or daily stand-ups.
✨Prepare for Requirements Gathering
Familiarise yourself with various techniques for gathering requirements, such as workshops and interviews. Be prepared to discuss how you've successfully engaged stakeholders in the past to define and document business challenges.
✨Demonstrate Stakeholder Management Skills
This role requires strong stakeholder management abilities. Think of examples where you've built relationships across different organisational levels and how you effectively communicated insights to challenge the status quo.
