At a Glance
- Tasks: Coordinate jobs, schedule technicians, and manage customer enquiries in a busy service department.
- Company: Well-established logistics business in the motor trade industry.
- Benefits: Competitive pay of £13.85 per hour with potential for permanent employment.
- Other info: Immediate start available with full-time hours, Monday to Friday.
- Why this job: Join a supportive team and enhance your customer service skills while making a real impact.
- Qualifications: Experience in service administration and excellent communication skills required.
The predicted salary is between 13.85 - 13.85 £ per hour.
Service Administrator
Salary: £13.85 per hour
Temporary Contract (6-12 Months) | Potential Permanent Opportunity
Hours: Monday - Friday | 8:00am - 4:30pm
Are you an organised and customer-focused administrator looking for your next opportunity? Our client, a well-established logistics business within the motor trade industry, is seeking a proactive Service Administrator to join their busy team in Wishaw. This is an excellent opportunity for someone with service administration or warranty administration experience who is looking to develop their career within a supportive and professional environment.
As the first point of contact for customers, you will play a key role in delivering excellent customer service while supporting the efficient operation of the Service Department. You will be responsible for:
- Coordinating jobs
- Scheduling technicians
- Managing customer enquiries
- Ensuring all administration is completed accurately and efficiently
Key responsibilities include:
- Acting as the first point of contact for customers via telephone and email
- Providing outstanding customer service and maintaining strong customer relationships
- Planning and scheduling repair jobs for technicians
- Raising purchase orders and processing timesheets
- Updating Excel reports and departmental trackers
- Managing service-related documentation and records
- Supporting the wider Service Department with general administrative duties
Requirements:
- Previous experience in a Service Administrator, Service Advisor or Warranty Administrator role
- Excellent communication and customer service skills
- Proficiency in Microsoft Office, including Outlook, Excel and Teams
- Experience using SharePoint and OneDrive
- Knowledge of Movex and SAP would be advantageous, although not essential
Competitive pay rate of £13.85 per hour
Full-time hours, Monday to Friday
Immediate start available
6-12 month temporary contract
Potential opportunity for permanent employment
If you have a background in service administration and are passionate about delivering exceptional customer service, this could be the perfect opportunity for you.
Service Advisor / Service Admin (Permanent) in Netherton employer: Adecco UK LTD
Join a well-established logistics business in Wishaw as a Service Administrator, where you will thrive in a supportive and professional environment. With competitive pay, full-time hours, and the potential for permanent employment, this role offers a unique opportunity to develop your career while delivering exceptional customer service in a fast-paced setting. Enjoy being part of a proactive team that values your contributions and fosters employee growth.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor / Service Admin (Permanent) in Netherton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Adecco UK LTD.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Adecco UK LTD. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Advisor / Service Admin (Permanent) in Netherton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Adecco UK LTD.
How to prepare for a job interview at Adecco UK LTD
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Adecco UK LTD's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Adecco UK LTD offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
