At a Glance
- Tasks: Be the go-to person for customers, coordinating jobs and ensuring smooth operations.
- Company: Join a well-established logistics business in the motor trade industry.
- Benefits: Earn £13.85 per hour with potential for permanent employment and full-time hours.
- Other info: Immediate start available with a supportive team environment.
- Why this job: Perfect for organised individuals who thrive in fast-paced environments and love customer service.
- Qualifications: Experience in service administration and strong communication skills are essential.
The predicted salary is between 13.85 - 13.85 £ per hour.
Location: Wishaw
Salary: £13.85 per hour
Duration: Temporary Contract (6-12 Months) | Potential Permanent Opportunity
Hours: Monday - Friday | 8:00am - 4:30pm
Are you an organised and customer-focused administrator looking for your next opportunity? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we would love to hear from you.
Our client, a well-established logistics business within the motor trade industry, is seeking a proactive Service Administrator to join their busy team in Wishaw. This is an excellent opportunity for someone with service administration or warranty administration experience who is looking to develop their career within a supportive and professional environment.
The Role
As the first point of contact for customers, you will play a key role in delivering excellent customer service while supporting the efficient operation of the Service Department. You will be responsible for coordinating jobs, scheduling technicians, managing customer enquiries and ensuring all administration is completed accurately and efficiently.
Key Responsibilities
- Acting as the first point of contact for customers via telephone and email
- Providing outstanding customer service and maintaining strong customer relationships
- Handling new job enquiries and gathering fault information
- Planning and scheduling repair jobs for technicians
- Creating and processing work orders
- Raising purchase orders and processing timesheets
- Updating Excel reports and departmental trackers
- Managing service-related documentation and records
- Liaising with customers and providing regular updates on job progress
- Supporting the wider Service Department with general administrative duties
About You
We’re looking for a highly organised individual who can manage multiple priorities while maintaining excellent attention to detail.
The ideal candidate will have:
- Previous experience in a Service Administrator, Service Advisor or Warranty Administrator role
- A good understanding of the motor trade industry
- A technical mindset and willingness to learn
- Excellent communication and customer service skills
- Strong organisational and time management abilities
- Confidence working in a fast-paced environment
- Proficiency in Microsoft Office, including Outlook, Excel and Teams
- Experience using SharePoint and OneDrive
- Knowledge of Movex and SAP would be advantageous, although not essential
What’s on Offer?
- Competitive pay rate of £13.85 per hour
- Full-time hours, Monday to Friday
- Immediate start available
- 6-12 month temporary contract
- Potential opportunity for permanent employment
- A varied and busy role within a reputable organisation
- Supportive team environment
If you have a background in service administration and are passionate about delivering exceptional customer service, this could be the perfect opportunity for you. Apply today with your CV and take the next step in your career. We look forward to hearing from you.
Service Administrator in England employer: Adecco UK LTD
Join a well-established logistics business in Wishaw as a Service Administrator, where you will thrive in a supportive and professional environment. With competitive pay, full-time hours, and the potential for permanent employment, this role offers a dynamic work culture that values exceptional customer service and employee growth. Be part of a proactive team that encourages development and fosters strong relationships with customers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in England
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Adecco UK LTD.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Adecco UK LTD. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Administrator in England
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Adecco UK LTD.
How to prepare for a job interview at Adecco UK LTD
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Adecco UK LTD's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Adecco UK LTD offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
