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- Tasks: Lead customer service and export operations while driving continuous improvement.
- Company: Join a well-established international organisation with a focus on collaboration.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Promote a Safety-First culture and enjoy excellent career growth opportunities.
- Why this job: Make a real impact in global operations and enhance customer experiences.
- Qualifications: Degree in Business or related field, plus 2-5 years in export or logistics.
The predicted salary is between 35000 - 45000 £ per year.
I'm working with a well-established, international organisation that's looking to appoint an Export Team Leader to support their customer and export operations function. This role would suit someone who likes staying close to the day-to-day detail while also taking on leadership responsibilities and driving continuous improvement across processes, customer experience, and compliance. You'll play a central role in the business, collaborating with customers, internal departments, and global stakeholders to ensure operations run efficiently and effectively.
Key Responsibilities
- Customer Service Operations
- Lead the day-to-day customer service and export operations, maintaining direct contact with customers and internal stakeholders.
- Oversee the customer complaint management process, including delegation, follow-up, and corrective actions.
- Provide functional cover for customer service and export activities as required.
- Logistics & Export
- Support the appointment and management of freight forwarders and logistics partners.
- Arrange export certification, documentation, and commissions.
- Manage and coordinate customs processes and export procedures across global markets, ensuring full regulatory compliance.
- Pricing Support
- Support pricing enquiries within defined parameters and elevate where required.
- Maintain accurate pricing records within the ERP system.
- Global Customer & Account Support
- Prepare and support customer contracts, applying knowledge of Incoterms, customs requirements, and international trade terms.
- Provide operational support to locally managed global customer accounts.
- Team Leadership
- Lead, motivate, and develop the customer service and export team.
- Support recruitment, onboarding, training, and ongoing development of team members.
- Conduct performance reviews and support individual development plans.
- Promote a collaborative team environment with shared accountability and continuous improvement.
- Act as a visible and trusted point of contact for both internal teams and customers.
- Cross-Functional Communication
- Maintain effective communication with global and regional managers, sales teams, and agents.
- Ensure strong two-way communication between customer service and other internal departments.
- Quality, Compliance & Company Values
- Support and maintain relevant ISO procedures and internal processes.
- Act as the primary point of contact for trade compliance matters, including export controls and customs procedures.
- Apply working knowledge of trade finance instruments such as letters of credit, export finance, guarantees, and advance payments.
- Actively promote the company's Safety-First culture, core values, and code of conduct.
Required Qualifications
- University or college degree in a relevant discipline (Business, Customer Service, Logistics, or similar), or equivalent professional experience.
Experience & Skills
- 2‑5+ years’ experience in an export, logistics, or trade compliance environment.
- Proven experience in a team leader or senior coordinator role.
- Strong knowledge of customs, export controls, and international trade compliance.
- Excellent written and verbal communication skills.
- Strong commercial awareness and problem‑solving ability.
- Continuous improvement mindset.
- Proficient in Microsoft Office and ERP systems.
Export Team Leader. Job in Dingwall Education & Training Jobs employer: Adecco UK LTD
Contact Detail:
Adecco UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Team Leader. Job in Dingwall Education & Training Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the export and logistics sectors. Attend industry events or webinars to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your achievements in customer service and export operations. This can really set you apart during interviews and give you a chance to demonstrate your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers. Focus on how your experience aligns with the key responsibilities of the Export Team Leader role, especially around team leadership and compliance.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that Export Team Leader position!
We think you need these skills to ace Export Team Leader. Job in Dingwall Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Export Team Leader role. Highlight your experience in customer service, logistics, and team leadership. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved processes or led teams in the past. We’re all about continuous improvement, so show us what you’ve done!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Let’s get started!
How to prepare for a job interview at Adecco UK LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of customs, export controls, and international trade compliance. Familiarise yourself with the key responsibilities listed in the job description, especially around customer service operations and logistics. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and experiences. Think of specific examples where you've motivated a team or driven continuous improvement. Highlight how you can create a collaborative environment and support team development.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing customer complaints or coordinating with global stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you demonstrate your problem-solving abilities and commercial awareness.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the company's approach to continuous improvement or how they measure success in the export team. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.