At a Glance
- Tasks: Lead a dynamic team in customer service and export operations while ensuring top-notch service levels.
- Company: Join a global manufacturing leader with a commitment to innovation and teamwork.
- Benefits: Enjoy competitive pay, career development opportunities, and a supportive work environment.
- Other info: Be part of a culture that values safety, compliance, and continuous improvement.
- Why this job: Make a real impact by leading a team and enhancing international customer experiences.
- Qualifications: Degree in Business or related field, plus 5+ years in export or logistics roles.
The predicted salary is between 40000 - 50000 £ per year.
We are working with a global manufacturing organisation to recruit a Customer Service & Export Team Leader. This is a hands-on leadership role responsible for overseeing international customer service, logistics, and export operations, while leading and developing a specialist team. The role combines operational delivery with people leadership, ensuring high service levels, strong customs compliance, and effective coordination across global markets.
KEY RESPONSIBILITIES
- Customer Service Operations
- Lead the day-to-day customer service and export operations, maintaining direct contact with customers and internal stakeholders.
- Oversee the customer complaint management process, including delegation, follow-up, and corrective actions.
- Provide functional cover for customer service and export activities as required.
- Logistics & Export
- Support the appointment and management of freight forwarders and logistics partners.
- Arrange export certification, documentation, and commissions.
- Manage and coordinate customs processes and export procedures across global markets, ensuring full regulatory compliance.
- Pricing Support
- Support pricing enquiries within defined parameters and escalate where required.
- Maintain accurate pricing records within the ERP system.
- Global Customer & Account Support
- Prepare and support customer contracts, applying knowledge of Incoterms, customs requirements, and international trade terms.
- Provide operational support to locally managed global customer accounts.
- Team Leadership
- Lead, motivate, and develop the customer service and export team.
- Support recruitment, onboarding, training, and ongoing development of team members.
- Conduct performance reviews and support individual development plans.
- Promote a collaborative team environment with shared accountability and continuous improvement.
- Act as a visible and trusted point of contact for both internal teams and customers.
- Cross-Functional Communication
- Maintain effective communication with global and regional managers, sales teams, and agents.
- Ensure strong two-way communication between customer service and other internal departments.
- Quality, Compliance & Company Values
- Support and maintain relevant ISO procedures and internal processes.
- Act as the primary point of contact for trade compliance matters, including export controls and customs procedures.
- Apply working knowledge of trade finance instruments such as letters of credit, export finance, guarantees, and advance payments.
- Actively promote the company's Safety-First culture, core values, and code of conduct.
REQUIRED QUALIFICATIONS
- University or college degree in a relevant discipline (Business, Customer Service, Logistics, or similar), or equivalent professional experience.
EXPERIENCE & SKILLS
- 5+ years' experience in an export, logistics, or trade compliance environment.
- Proven experience in a team leader or senior coordinator role.
- Strong knowledge & experience of customs, export controls, and international trade compliance.
- Excellent written and verbal communication skills.
- Strong commercial awareness and problem-solving ability.
- Continuous improvement mindset.
- Proficient in Microsoft Office and ERP systems.
Customer Service & Export Team Leader. Job in Dingwall Education & Training Jobs employer: Adecco UK LTD
Join a global manufacturing leader in Dingwall, where you will thrive in a dynamic work environment that prioritises employee development and collaboration. As a Customer Service & Export Team Leader, you will benefit from a supportive culture that encourages continuous improvement and offers opportunities for professional growth, all while ensuring compliance and high service standards in international operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Export Team Leader. Job in Dingwall Education & Training Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. We want you to walk into that interview feeling confident and ready to show them why you’re the perfect fit for the Customer Service & Export Team Leader role.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to leadership and customer service. We suggest doing mock interviews with friends or family to get comfortable with articulating your experience and skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that position!
We think you need these skills to ace Customer Service & Export Team Leader. Job in Dingwall Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service & Export Team Leader role. Highlight your experience in logistics, customer service, and team leadership. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past achievements in export operations and team management. Let us know why you’re excited about joining StudySmarter!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional. We love a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Adecco UK LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of customs, export controls, and international trade compliance. Familiarise yourself with the key responsibilities listed in the job description, especially around customer service operations and logistics. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and past experiences. Think of specific examples where you've motivated a team or handled a challenging situation. Highlight how you promote collaboration and continuous improvement within your team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle customer complaints. Prepare scenarios from your past experience where you successfully resolved issues or improved processes. This will demonstrate your practical skills and readiness for the challenges of the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future projects. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you. Plus, it keeps the conversation engaging!
