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- Tasks: Lead a dynamic team in customer service and export operations while ensuring top-notch service levels.
- Company: Join a global manufacturing leader with a commitment to innovation and teamwork.
- Benefits: Enjoy competitive pay, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact by leading a team and enhancing international customer experiences.
- Qualifications: Degree in Business or related field, plus 5+ years in customer service or logistics.
- Other info: Be part of a culture that values safety, compliance, and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
We are working with a global manufacturing organisation to recruit a Customer Service & Export Team Leader. This is a hands-on leadership role responsible for overseeing international customer service, logistics, and export operations, while leading and developing a specialist team. The role combines operational delivery with people leadership, ensuring high service levels, strong customs compliance, and effective coordination across global markets.
KEY RESPONSIBILITIES
- Customer Service Operations: Lead the day-to-day customer service and export operations, maintaining direct contact with customers and internal stakeholders. Oversee the customer complaint management process, including delegation, follow-up, and corrective actions. Provide functional cover for customer service and export activities as required.
- Logistics & Export: Support the appointment and management of freight forwarders and logistics partners. Arrange export certification, documentation, and commissions. Manage and coordinate customs processes and export procedures across global markets, ensuring full regulatory compliance.
- Pricing Support: Support pricing enquiries within defined parameters and escalate where required. Maintain accurate pricing records within the ERP system.
- Global Customer & Account Support: Prepare and support customer contracts, applying knowledge of Incoterms, customs requirements, and international trade terms. Provide operational support to locally managed global customer accounts.
- Team Leadership: Lead, motivate, and develop the customer service and export team. Support recruitment, onboarding, training, and ongoing development of team members. Conduct performance reviews and support individual development plans. Promote a collaborative team environment with shared accountability and continuous improvement. Act as a visible and trusted point of contact for both internal teams and customers.
- Cross-Functional Communication: Maintain effective communication with global and regional managers, sales teams, and agents. Ensure strong two-way communication between customer service and other internal departments.
- Quality, Compliance & Company Values: Support and maintain relevant ISO procedures and internal processes. Act as the primary point of contact for trade compliance matters, including export controls and customs procedures. Apply working knowledge of trade finance instruments such as letters of credit, export finance, guarantees, and advance payments. Actively promote the company's Safety-First culture, core values, and code of conduct.
REQUIRED QUALIFICATIONS
- University or college degree in a relevant discipline (Business, Customer Service, Logistics, or similar), or equivalent professional experience.
EXPERIENCE & SKILLS
- 5+ years experience in a customer service, export, logistics, or trade compliance environment.
- Proven experience in a team leader or senior coordinator role.
- Strong knowledge of customs, export controls, and international trade compliance.
- Excellent written and verbal communication skills.
- Strong commercial awareness and problem-solving ability.
- Continuous improvement mindset.
- Proficient in Microsoft Office and ERP systems.
Customer Service & Export Team Leader in Dingwall employer: Adecco UK LTD
Contact Detail:
Adecco UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Export Team Leader in Dingwall
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in customer service and logistics. Show them you’re the perfect fit for their team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the ideal candidate for the Customer Service & Export Team Leader role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate individuals ready to lead and develop teams in exciting roles like this one.
We think you need these skills to ace Customer Service & Export Team Leader in Dingwall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service & Export Team Leader. Highlight your experience in customer service, logistics, and team leadership, and don’t forget to mention any relevant qualifications or skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've led teams, managed customer complaints, or navigated export processes. Keep it engaging and relevant!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Use clear, concise language and check for any typos or grammatical errors before hitting send.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Adecco UK LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of customs, export controls, and international trade compliance. This role is all about overseeing operations, so being able to discuss these topics confidently will show that you're the right fit.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past. Think about specific situations where you motivated your team or handled customer complaints effectively. This will demonstrate your capability to lead and develop a specialist team.
✨Understand the Company Culture
Familiarise yourself with the company's core values and Safety-First culture. Be ready to discuss how you can contribute to promoting these values within the team and across departments.
✨Ask Smart Questions
Prepare insightful questions about the company's logistics processes and customer service strategies. This shows your genuine interest in the role and helps you understand how you can make an impact from day one.
