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For Companies At a Glance
- Tasks: Lead a dynamic team in customer service and export operations while ensuring top-notch service levels.
- Company: Join a global manufacturing leader with a commitment to innovation and teamwork.
- Benefits: Enjoy competitive pay, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact by leading a team and enhancing international customer experiences.
- Qualifications: Degree in Business or related field, plus 5 years in customer service or logistics.
- Other info: Be part of a culture that values safety, compliance, and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
We are working with a global manufacturing organisation to recruit a Customer Service & Export Team Leader. This is a hands-on leadership role responsible for overseeing international customer service, logistics, and export operations, while leading and developing a specialist team. The role combines operational delivery with people leadership, ensuring high service levels, strong customs compliance, and effective coordination across global markets.
KEY RESPONSIBILITIES
- Customer Service Operations
- Lead the day-to-day customer service and export operations, maintaining direct contact with customers and internal stakeholders.
- Oversee the customer complaint management process, including delegation, follow-up, and corrective actions.
- Provide functional cover for customer service and export activities as required.
- Logistics & Export
- Support the appointment and management of freight forwarders and logistics partners.
- Arrange export certification, documentation, and commissions.
- Manage and coordinate customs processes and export procedures across global markets, ensuring full regulatory compliance.
- Pricing Support
- Support pricing enquiries within defined parameters and escalate where required.
- Maintain accurate pricing records within the ERP system.
- Global Customer & Account Support
- Prepare and support customer contracts, applying knowledge of Incoterms, customs requirements, and international trade terms.
- Provide operational support to locally managed global customer accounts.
- Team Leadership
- Lead, motivate, and develop the customer service and export team.
- Support recruitment, onboarding, training, and ongoing development of team members.
- Conduct performance reviews and support individual development plans.
- Promote a collaborative team environment with shared accountability and continuous improvement.
- Act as a visible and trusted point of contact for both internal teams and customers.
- Cross-Functional Communication
- Maintain effective communication with global and regional managers, sales teams, and agents.
- Ensure strong two-way communication between customer service and other internal departments.
- Quality, Compliance & Company Values
- Support and maintain relevant ISO procedures and internal processes.
- Act as the primary point of contact for trade compliance matters, including export controls and customs procedures.
- Apply working knowledge of trade finance instruments such as letters of credit, export finance, guarantees, and advance payments.
- Actively promote the company's Safety-First culture, core values, and code of conduct.
REQUIRED QUALIFICATIONS
- University or college degree in a relevant discipline (Business, Customer Service, Logistics, or similar), or equivalent professional experience.
EXPERIENCE & SKILLS
- 5 years experience in a customer service, export, logistics, or trade compliance environment.
- Proven experience in a team leader or senior coordinator role.
- Strong knowledge of customs, export controls, and international trade compliance.
- Excellent written and verbal communication skills.
- Strong commercial awareness and problem-solving ability.
- Continuous improvement mindset.
- Proficient in Microsoft Office and ERP systems.
Customer Service & Export Team Leader employer: Adecco UK LTD
Contact Detail:
Adecco UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Export Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service & Export Team Leader role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for leading their customer service and export team.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to team leadership and logistics. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your relevant experience.
✨Tip Number 4
Don't forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service & Export Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service & Export Team Leader role. Highlight your relevant experience in customer service, logistics, and team leadership. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements in customer service and export operations that demonstrate your leadership abilities.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional, while still showing a bit of your personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Adecco UK LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of customs, export controls, and international trade compliance. Familiarise yourself with the key responsibilities listed in the job description, as this will help you demonstrate your understanding of the role during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team, handled conflicts, or implemented improvements. This will show that you have the hands-on leadership experience they’re looking for.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since the role involves maintaining effective communication with various stakeholders, being able to express your ideas well will be crucial. Consider doing mock interviews with a friend to refine your delivery.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could include inquiries about the company’s approach to customer service or how they handle logistics challenges. It shows your genuine interest in the role and helps you assess if it’s the right fit for you.
