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- Tasks: Enhance customer experience by optimising processes and ensuring data accuracy.
- Company: Join a leading manufacturing client in Irvine, known for excellence in their industry.
- Benefits: Enjoy a Monday to Friday schedule with a supportive team environment.
- Why this job: Be part of a dynamic team that values innovation and exceptional service delivery.
- Qualifications: Experience with ERP systems, Microsoft Office, and strong organisational skills required.
- Other info: This is a 6-month contract role with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
We have got an excellent opportunity for a Customer Excellence Advisor to join our manufacturing client in Irvine on a 6 month contract, who are a leader in their industry. We are seeking a detail-oriented and dedicated Customer Excellence Advisor to enhance the customer experience. In this role, you will take ownership of daily tasks, optimise processes, and share innovative ideas with your team to ensure exceptional service delivery. Our client is looking for you to have knowledge and experience using ERP systems and Excel. The working hours are Monday - Friday 8.30am - 4.30pm.
Key Responsibilities:
- Ensure high quality and data accuracy in all customer interactions
- Optimise customer service processes and share improvement ideas with the team
- Engage with customers primarily through Teams, with minimal phone interaction.
Requirements:
- Excellent computer skills
- Experience with ERP systems, Microsoft Office, and Excel
- Proven customer service experience
- Strong organisational skills
To discuss this fantastic opportunity further, please get in touch today!
Customer Excellence Advisor employer: Adecco UK LTD
Contact Detail:
Adecco UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Excellence Advisor
✨Tip Number 1
Familiarise yourself with ERP systems and Excel before your interview. Being able to discuss specific features or functions you've used can demonstrate your expertise and show that you're ready to hit the ground running.
✨Tip Number 2
Prepare examples of how you've optimised customer service processes in previous roles. This will help you illustrate your problem-solving skills and your ability to enhance the customer experience, which is key for this position.
✨Tip Number 3
Practice using Microsoft Teams if you're not already familiar with it. Since you'll be engaging with customers primarily through this platform, being comfortable with its features will give you an edge during the role.
✨Tip Number 4
Showcase your teamwork skills by preparing to discuss how you've collaborated with others in past roles. Highlighting your flexibility and ability to work well within a team will resonate with what the employer is looking for.
We think you need these skills to ace Customer Excellence Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a Customer Excellence Advisor.
Highlight Relevant Experience: Emphasise your experience with ERP systems and Microsoft Office, particularly Excel. Provide specific examples of how you've used these tools to enhance customer service or optimise processes in previous roles.
Showcase Your Skills: Demonstrate your strong organisational skills and ability to work as part of a team. Use your application to illustrate how you have successfully engaged with customers and improved service delivery in past positions.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about enhancing customer experiences. Mention any innovative ideas you have for improving customer service processes.
How to prepare for a job interview at Adecco UK LTD
✨Showcase Your ERP Knowledge
Make sure to highlight your experience with ERP systems during the interview. Be prepared to discuss specific examples of how you've used these systems to enhance customer service or optimise processes in previous roles.
✨Demonstrate Attention to Detail
Since the role requires high quality and data accuracy, be ready to provide examples of how you've ensured accuracy in your work. This could include discussing methods you use to double-check your work or how you handle data management.
✨Prepare for Team Collaboration Questions
As teamwork is essential for this position, think of instances where you've successfully collaborated with others. Be ready to explain how you contribute to a team environment and share innovative ideas to improve customer service.
✨Familiarise Yourself with Microsoft Office and Excel
Brush up on your Microsoft Office and Excel skills before the interview. You might be asked about specific functions or features that are relevant to the role, so being knowledgeable will demonstrate your readiness for the job.
