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For Companies At a Glance
- Tasks: Be the go-to person for solving problems and supporting a fast-paced team.
- Company: Join a high-performing office in Ayr with a friendly atmosphere.
- Benefits: Competitive pay, flexible hours, and a chance to make a real impact.
- Why this job: Step into a valued senior support role and enhance your career.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Opportunity for growth and teamwork in a dynamic environment.
The predicted salary is between 31 - 34 £ per hour.
Location: Ayr
Hours: Monday to Friday, typically 07:00-15:00 (1‑hour lunch), with flexibility to support office cover between 07:00-17:00
Contract: Maternity Cover (duration to be confirmed)
Pay: 15.38 - 16.48 per hour
Be the Operational Backbone of a Fast‑Moving Team
Our client is looking for an experienced Senior Operations Support Administrator to join their busy and high‑performing office in Ayr. This is a key role at the heart of the operation, supporting colleagues, systems and customers to ensure everything runs smoothly day to day. If you enjoy working in a fast‑paced environment, take pride in delivering excellent customer service and like being the go‑to person for solving problems, this could be an excellent opportunity. Experience within the agricultural sector is advantageous, but not essential.
The Role
- Customer Service Excellence
- Act as a professional and approachable first point of contact
- Manage customer queries, orders and service updates
- Provide accurate information on stock availability, orders and delivery times
- Operational and Administrative Support
- Process orders and operational tasks using internal systems, including MS 365
- Support the Office Supervisor and provide cover when required
- Assist with complaints, credits and debits, price changes and product queries
- Manage incoming calls, emails and general administration
- Provide cover across the team during holidays, absences and breaks
- Support with stock take activities as required
- Teamwork and Collaboration
- Work closely with Sales, Trade, Logistics, Production, Marketing and Finance teams
- Support and guide junior team members with day‑to‑day issues
- Escalate unresolved queries promptly and appropriately
- Represent the team at internal meetings when required
- Safety and Compliance
- Follow all security and health and safety procedures
- Provide First Aid support if trained, or be willing to undertake training
What We’re Looking For
- Personal Attributes
- Confident, proactive and naturally curious
- Reliable, enthusiastic and observant
- A practical problem‑solver who takes initiative
- Working With Others
- Strong listening and communication skills
- Supportive, patient and collaborative in approach
- Encourages teamwork and supports the development of others
- Thinking and Decision‑Making
- Practical and fact‑focused when making decisions
- Able to understand and consider the wider business context
- Open‑minded with a genuine willingness to learn
Why Apply?
This is a great opportunity to step into a senior support role where your contribution will be valued and visible. You will join a friendly, committed team and play an important part in supporting the business through a key period.
Senior Operations Support Administrator in Ayr employer: Adecco UK LTD
Contact Detail:
Adecco UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Support Administrator in Ayr
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and think about how you can contribute to their team. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Practice common interview questions with a mate or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview. Plus, it helps you articulate your experience clearly!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re keen on the position. It’s a simple way to keep yourself on their radar.
We think you need these skills to ace Senior Operations Support Administrator in Ayr
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Operations Support Administrator role. Highlight any relevant customer service experience and operational support tasks you've handled in the past.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this fast-paced environment. Share specific examples of how you've solved problems or supported teams in previous roles to show off your proactive nature.
Showcase Your Team Spirit: Since teamwork is key in this role, mention any experiences where you've collaborated with others or supported junior team members. We love seeing candidates who value collaboration and can contribute to a positive team dynamic.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. This way, we can easily track your application and get back to you quickly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Adecco UK LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Senior Operations Support Administrator role. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you resolved issues or provided excellent support. This will demonstrate your ability to be the go-to person for solving problems, which is crucial for this position.
✨Prepare for Teamwork Questions
Collaboration is key in this role, so expect questions about teamwork. Reflect on past experiences where you've worked closely with others, especially in fast-paced environments. Be ready to share how you supported colleagues and contributed to team success, as this will highlight your collaborative nature.
✨Demonstrate Your Problem-Solving Skills
As a practical problem-solver, you’ll need to showcase your ability to think on your feet. Prepare to discuss scenarios where you identified a problem and took the initiative to resolve it. This will illustrate your proactive approach and reliability, both of which are essential traits for this role.