At a Glance
- Tasks: Engage with customers and introduce them to our financial products.
- Company: Reputable financial services organisation in Belfast City Centre.
- Benefits: £13.50 per hour, weekly pay, and no weekend work.
- Other info: Full training provided and potential for contract extension.
- Why this job: Kickstart your career in a supportive team with immediate start.
- Qualifications: GCSE English and Maths at Grade C/4 or above; customer service experience preferred.
The predicted salary is between 13.5 - 13.5 £ per hour.
Location: Belfast City Centre
Pay: £13.50 per hour, Weekly Pay
Hours: Monday to Friday, 9:00am - 5:00pm (35 hours per week), One week in every five working 10:00am - 6:00pm
Contract: Minimum 3-Month Temporary Contract, Immediate Start Available
About the Role:
We are currently recruiting for a Customer Introducer / Executive to join a well-established financial services organisation based in Belfast City Centre. As a Customer Introducer, you will be the first point of contact for customers who have already expressed an interest in the company's products and services.
Key Responsibilities:
- Speak with customers via inbound and outbound telephone calls.
- Introduce customers to the company's products and services.
- Schedule appointments between customers and retirement advisers.
- Deliver exceptional customer service during every interaction.
Requirements:
- Previous experience in a customer service, sales, retail, hospitality, financial services, or similar environment.
- Confidence speaking with customers over the phone.
- Good computer literacy, including experience using Outlook, Microsoft Word, and CRM systems.
- The ability to work towards targets and deadlines without compromising quality.
- A minimum of GCSE English and Maths (or equivalent) at Grade C/4 or above.
Additional Information:
- No weekend working.
- Belfast City Centre location with excellent transport links.
- Full training and structured induction programme.
- Valuable experience within a leading financial services environment.
- Friendly, supportive and professional team.
If you're looking for an exciting customer-focused role with an immediate start and the opportunity to gain experience within a reputable financial services organisation, we'd love to hear from you. Apply today or call Adecco Recruitment for more info!
Customer Support Executive (Temporary) in Belfast employer: Adecco UK Limited
Join our dynamic Investment Team in the heart of Belfast City Centre, where you'll find a supportive work culture that prioritises employee growth and development. With a competitive pay rate of £13.85 per hour and a Monday to Friday schedule, you can enjoy a healthy work-life balance while gaining valuable experience in the financial services sector. Our friendly team is dedicated to providing full training and support, ensuring you feel confident in delivering exceptional customer service from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive (Temporary) in Belfast
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Adecco UK Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Adecco UK Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Support Executive (Temporary) in Belfast
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Adecco UK Limited.
How to prepare for a job interview at Adecco UK Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Adecco UK Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Adecco UK Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
