Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, resolve queries, and support digitisation efforts.
- Company: Join a dynamic team dedicated to impactful public service.
- Benefits: Hybrid work, competitive pay, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and resilience in a fast-paced setting.
- Other info: Inclusive recruitment process with opportunities for all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Team as a Contact Centre Worker. Are you ready to make a difference in public service? We are thrilled to announce an exciting opportunity for a Contact Centre Worker to join our dedicated team. As a vital member of our organisation, you will play an essential role in providing outstanding customer care to those who rely on our services.
Rate: £***** Shifts: Monday to Friday 9am - 5pm - Hybrid
What You'll Be Doing:
- Customer Engagement: Handle a diverse range of inbound calls, ensuring that every customer's journey is seamless and satisfying. Your goal? Resolve queries "Right First Time" with a friendly and professional approach.
- Data Management: Capture, maintain, and ensure the quality and safety of customer data. Accuracy is key.
- Claims Assessment: Assess claims and respond to customer inquiries via electronic means, supporting our mission to streamline services.
- Support Digitisation: Contribute to the Department's goal of digitising all claimant services, making a positive impact on our community.
- Team Goals: Deliver on individual and team targets, working collaboratively in a high-energy environment.
What We're Looking For:
- Communication Skills: Excellent verbal and written English communication skills are essential to connect effectively with customers.
- Process Orientation: A keen ability to follow instructions and processes diligently.
- Resilience: The capacity to remain calm and effective in a fast-paced, high-pressure environment.
- Documentation: Evidence of your Access NI application number and a cleared Access NI certificate are required.
- Right to Work: Verified right to work documentation is essential.
Why Join Us?
- Impactful Work: Be part of a team that makes a real difference in people's lives through public service.
- Dynamic Environment: Enjoy a vibrant, fast-paced atmosphere where every day brings new challenges and opportunities.
- Supportive Team: Work alongside a supportive team that values collaboration and success.
If you're ready to bring your customer service skills to the forefront and be a part of something meaningful, we want to hear from you.
How to Apply: Excited to embark on this journey? Apply now and take the first step towards a fulfilling career as a Contact Centre Worker. Please ensure that you have your Access NI application number and cleared certificate, along with your right to work documentation ready for verification.
Join us in providing essential services to our community - your next adventure starts here. Apply Today.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information.
Contact Centre Agent in Belfast employer: Adecco UK Limited
Contact Detail:
Adecco UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the organisation and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your customer service skills and resilience. This is your chance to shine and demonstrate how you can contribute to the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contact Centre Agent in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills: Since communication is key for a Contact Centre Worker, make sure your written application reflects your excellent verbal and written English skills. Use clear and concise language to demonstrate how you can connect effectively with customers.
Follow the Process: We love candidates who can follow instructions! Make sure you read the job description carefully and tailor your application to highlight your process orientation. Show us that you can handle tasks diligently and accurately.
Be Ready with Documentation: Before you hit 'apply', gather all necessary documents like your Access NI application number and right to work documentation. This will save you time and show us you're organised and ready to go!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Adecco UK Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contact Centre Worker. Familiarise yourself with customer engagement techniques and how to resolve queries effectively. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Practice Your Communication Skills
Since excellent verbal and written communication skills are essential, practice answering common interview questions out loud. You could even role-play with a friend or family member to get comfortable with articulating your thoughts clearly and confidently.
✨Showcase Your Resilience
Prepare examples from your past experiences where you've successfully handled high-pressure situations. Highlighting your ability to remain calm and effective under stress will show that you're well-suited for the fast-paced environment of a contact centre.
✨Bring the Right Documentation
Don't forget to have your Access NI application number, cleared certificate, and right to work documentation ready for verification. Being organised and prepared will leave a positive impression on your interviewers and show that you take the process seriously.
