Customer Service Advisor
Location: Waterlooville
Hours: Monday to Friday, 8:30am - 4:30pm
Salary: £12.71
About the Role
We are looking for a Customer Service Advisor to join our friendly team. This is a varied role where you will be the first point of contact for customers, providing exceptional service and support over the telephone and through written correspondence.
Key Responsibilities
- Answer inbound customer calls and emails and respond to enquiries professionally and efficiently.
- Provide support and guidance to customers, ensuring a positive experience.
- Accurately update customer records and maintain detailed notes on internal systems.
- Resolve customer queries at first point of contact wherever possible.
- Escalate complex issues to the appropriate department when required.
- Process correspondence and complete associated administrative tasks.
Skills and Experience
- Previous customer service or administrative experience.
- Confident and professional telephone manner.
- Excellent communication and listening skills.
- Ability to build rapport with a wide range of customers.
- Strong attention to detail and accuracy.
- Good IT skills, including experience using databases and Microsoft Office applications.
- Ability to manage workload effectively in a busy environment.
Personal Attributes
- Friendly and approachable.
- Reliable and dependable.
- Calm under pressure.
- Team player with a positive attitude.
- Committed to delivering outstanding customer service.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Customer Service Adviser in Waterlooville employer: Adecco Portugal
Join a leading organisation in the banking sector as a Product Owner, where you will play a pivotal role in enhancing customer journeys through innovative automation and AI solutions. With a strong commitment to employee growth, our inclusive work culture fosters collaboration across diverse teams, ensuring that your contributions are valued and impactful. Located in the vibrant areas of Bristol Harbourside or Edinburgh, we offer a competitive remuneration package and the flexibility of hybrid working, making this an excellent opportunity for those seeking meaningful and rewarding employment.
