At a Glance
- Tasks: Manage customer enquiries and support order processing in a dynamic environment.
- Company: Join a global engineering and manufacturing organisation with a collaborative culture.
- Benefits: Enjoy hybrid working, competitive pay, and long-term contract potential.
- Other info: Inclusive recruitment process with support for all candidates.
- Why this job: Gain valuable experience in customer service and supply chain operations.
- Qualifications: Previous customer service experience and strong Excel skills required.
The predicted salary is between 21 - 21 £ per hour.
- Customer Service Support Coordinator
- Warwick Hybrid (2 Days Office / 3 Days Home)
- 21.00 per hour PAYE
- 6-Month Contract (Likely Extension to 12 Months)
- Monday to Friday 8:00am - 5:00pm
We are recruiting for a Customer Service Support Coordinator to join a global engineering and manufacturing organisation.
This is a varied role combining customer service, order processing, pricing support and supply chain coordination within a fast-paced environment.
Key Responsibilities
- Manage customer enquiries, quotations and sales orders.
- Process and maintain data using ERP systems, Excel and internal business tools.
- Support pricing activities by running reports, obtaining supplier costs and updating pricing information.
- Liaise with customers, suppliers and internal departments to ensure orders are processed accurately and on time.
- Monitor and maintain pricing data and support commercial activities.
- Support wider account management and supply chain operations.
What We're Looking For
- Previous experience in customer service, order processing, supply chain support or account coordination.
- Strong Excel skills, including VLOOKUPs and formulas.
- Experience using SAP or a similar ERP system.
- Excellent attention to detail and organisational skills.
- Strong communication skills with the ability to work across multiple teams.
- Ability to manage changing priorities in a busy environment.
Desirable
- Experience within manufacturing, engineering, aerospace or industrial sectors.
- Knowledge of Salesforce or Power BI.
- Previous pricing, commercial support or supply chain experience.
- What's on Offer
- Hybrid working arrangement.
- Competitive hourly rate.
- Long-term contract potential.
- Opportunity to join a collaborative and supportive team.
- Exposure to customer service, commercial operations and supply chain functions.
If you have strong Excel skills, experience supporting customers and business operations, and enjoy working in a fast-paced environment, we'd love to hear from you.
Adecco is a disability-confident employer.
It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.
Adecco is committed to building a supportive environment for you to explore the next steps in your career.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco.
Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
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Customer Service Support Coordinator in Warwick employer: Adecco Portugal
Join a leading organisation in the banking sector as a Product Owner, where you will play a pivotal role in enhancing customer journeys through innovative automation and AI solutions. With a strong commitment to employee growth, our inclusive work culture fosters collaboration across diverse teams, ensuring that your contributions are valued and impactful. Located in the vibrant areas of Bristol Harbourside or Edinburgh, we offer a competitive remuneration package and the flexibility of hybrid working, making this an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Support Coordinator in Warwick
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco Portugal. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco Portugal before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Support Coordinator in Warwick
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco Portugal:Your cover letter is your chance to shine! Tell us why you want to work at Adecco Portugal specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco Portugal!
How to prepare for a job interview at Adecco Portugal
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
