Customer Service Assistant in Sandhurst

Customer Service Assistant (Customer Tasting Hub Facilitator)

Location: Sandhurst, Surrey

Hourly Rate: £13.63

Hours: Saturdays, 8:30 AM - 4:30 PM (7.5 hours per week)

Contract Type: Fixed Term Contract (12-Month Rolling)

About the Role

Our client is seeking a dynamic and engaging Customer Tasting Hub Facilitator to support an exciting customer research and product testing programme within a leading retail environment. This role is perfect for individuals who relish the opportunity to interact with customers, possess a passion for food, and are eager to spark conversations with shoppers.

As a Customer Tasting Hub Facilitator, the chosen candidate will play a pivotal role in creating a memorable customer experience while collecting valuable feedback on a variety of food products. Full training will be provided, ensuring that all team members are equipped with the necessary skills for success.

Key Responsibilities

• Actively engage with shoppers, inviting them to participate in taste testing activities.
• Create a welcoming and professional customer experience.
• Prepare food samples in compliance with food safety procedures.
• Conduct blind food tastings and gather customer feedback effectively.
• Ask insightful questions and record responses accurately.
• Follow established testing processes and adhere to health, safety, and food hygiene requirements.
• Record information on databases and spreadsheets accurately.
• Support wider testing activities as required and collaborate with colleagues to achieve daily objectives.
• Represent the team positively and professionally.

About You

The ideal candidate will exhibit:

• Confidence in approaching and speaking with customers.
• Excellent communication and interpersonal skills.
• A friendly, professional, and engaging demeanour.
• A genuine enjoyment of working with people.
• Strong attention to detail and the ability to gather and record information accurately.
• Basic IT skills to manage records and data.

The capability to work independently while contributing to a team environment. Previous experience in customer-facing roles is desirable, particularly in food preparation, hospitality, retail, events, promotions, or customer service.

What's on Offer

• Long-term 12-month rolling contract.
• Consistent Saturday working pattern.
• Full training provided, including food hygiene training.
• Parking available.
• Opportunity to be part of a unique food testing and customer insight programme.
• Additional weekday cover opportunities may be available, although this is not essential.
• Potential for occasional team days in Welwyn Garden City.

Important Information

Applicants must be aged 18 or over due to the nature of food preparation equipment used within the role.

Equal Opportunities & Accessibility

Our client values diversity and inclusion, and is committed to ensuring an accessible recruitment process for candidates of all backgrounds. If you require reasonable adjustments at any stage, please communicate your needs, and support will be provided.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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