Job Title: Program Manager - Support Operations & Experience (EMEA)
Location: UK (Remote)
Contract: 12-Month Contract
Work Pattern: Remote with occasional flexibility to collaborate across US time zones
About the Role
We are looking for an experienced Program Manager to join a high-performing Support Operations team, driving strategic programs that enhance customer support experiences, improve operational efficiency, and enable AI-led transformation initiatives.
This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys solving complex operational challenges, and can successfully lead cross-functional projects from concept through delivery.
Key Responsibilities
- Lead complex, cross-functional programs from planning through execution and delivery.
- Drive collaboration across Operations, Product, Engineering, Policy, Legal, and other business teams.
- Identify and resolve operational, workflow, and tooling challenges through root cause analysis.
- Support AI and automation initiatives to improve processes, scalability, and customer experience.
- Develop project plans, monitor risks, and ensure successful delivery against objectives.
- Analyse data, generate insights, and provide reporting on program performance and outcomes.
- Influence stakeholders and drive alignment across multiple teams and priorities.
- Continuously identify opportunities for process improvement and operational innovation.
Required Experience
- Experience in Program Management, Project Management, Operations, Customer Support, or a related field.
- Strong stakeholder management and communication skills.
- Experience working in fast-paced, high-growth environments with changing priorities.
- Demonstrated ability to solve operational and tooling-related challenges.
- Strong analytical skills with experience using data to support decision-making.
- Comfortable navigating ambiguity and independently driving initiatives forward.
- Exposure to AI tools, automation solutions, or operational transformation programs.
Nice to Have
- Experience supporting enterprise, premium, or high-profile customers.
- Background in technology, digital platforms, or large-scale operations environments.
- Experience working in time-sensitive or high-risk operational settings.
- Knowledge of Agile methodologies and project management frameworks.
- Project Management certification.
What You'll Bring
- Strategic thinking with a hands-on approach
- Exceptional problem-solving abilities
- Stakeholder influence and relationship management
- Passion for operational excellence and innovation
- Ability to manage multiple priorities effectively
If you're looking for an opportunity to lead impactful initiatives, work with cross-functional teams, and help shape the future of support operations through AI and process innovation, we'd love to hear from you.
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Program Manager employer: Adecco Portugal
Join a leading organisation in the banking sector as a Product Owner, where you will play a pivotal role in enhancing customer journeys through innovative automation and AI solutions. With a strong commitment to employee growth, our inclusive work culture fosters collaboration across diverse teams, ensuring that your contributions are valued and impactful. Located in the vibrant areas of Bristol Harbourside or Edinburgh, we offer a competitive remuneration package and the flexibility of hybrid working, making this an excellent opportunity for those seeking meaningful and rewarding employment.
