At a Glance
- Tasks: Support rent collection and help tenants manage arrears effectively.
- Company: A small, values-driven public sector client in East London.
- Benefits: Part-time hours with a competitive salary and hybrid working.
- Other info: Join a supportive team focused on tackling inequality and promoting inclusion.
- Why this job: Make a real difference in your community by helping tenants sustain their homes.
- Qualifications: Experience in income recovery and strong communication skills required.
The predicted salary is between 22000 - 22000 £ per year.
Adecco is delighted to be assisting one of our smallest public sector clients as they look to hire a proactive and tenant-focused Income Co-ordinator on a part time basis (3 days/21 hours each week), paying £22k per annum (the full time full time equivalent would be £36,666.67) to support effective rent collection, arrears recovery and tenancy sustainment.
Based in East London, the successful candidate will work on a hybrid basis and cover just 328 properties within the borough.
They will monitor rent and service charge accounts, work with tenants at an early stage to prevent arrears escalating, agree affordable repayment plans and signpost tenants to welfare benefit, debt advice and financial support where needed.
They will also prepare arrears correspondence, maintain accurate records and support legal action and attend court to represent the organisation.
We are looking for someone with proven experience of income recovery and rent arrears management up to court action.
You will have strong communication and negotiation skills, good numeracy, confidence using Microsoft Office 365 applications (including Word, Excel, and Teams) which is essential and a firm but fair approach when working with tenants.
The role also includes taking part in the organisation's out of hours on call rota.
This is a great opportunity to make a positive difference in our community based housing client, helping tenants sustain their homes while supporting the organisation to maintain strong income performance.
Please note, rent arrears are currently very small so this is a great opportunity for an established income recovery professional who is genuinely keen to work on a part time basis for a small housing client.
Our client is values driven, tenant-focussed and has a strong commitment to tackling inequality and promoting inclusion
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Part Time Income Recovery Co-Ordinator (Perm: East London) employer: Adecco Portugal
Join a leading organisation in the banking sector as a Product Owner, where you will play a pivotal role in enhancing customer journeys through innovative automation and AI solutions. With a strong commitment to employee growth, our inclusive work culture fosters collaboration across diverse teams, ensuring that your contributions are valued and impactful. Located in the vibrant areas of Bristol Harbourside or Edinburgh, we offer a competitive remuneration package and the flexibility of hybrid working, making this an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Income Recovery Co-Ordinator (Perm: East London)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Adecco Portugal and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Adecco Portugal and let us see your personality shine through!
We think you need these skills to ace Part Time Income Recovery Co-Ordinator (Perm: East London)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Adecco Portugal.
Get Familiar with Our Brand:Before applying, take some time to learn about Adecco Portugal and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Adecco Portugal
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Adecco Portugal.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Adecco Portugal will surely appreciate.
