Part Time Customer Service Representative!
Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where your attention to detail truly matters? If so, we have the perfect opportunity for you!
Position: Customer Service Representative
Location: Newbury, West Berkshire
Contract Type: Temporary
Hourly Rate: £14.50
Working Pattern: Part Time (17.5 hours/week - 3.5 hours Wednesdays, 7 hours Thursdays and 7 hours Fridays
Start Date: Immediate
Duration: Temporary Ongoing
Why Join Us?
Our client is seeking a dedicated Customer Service Representative to ensure that every customer interaction is seamless and satisfying. Located conveniently in Newbury, this role is ideal for those looking for a part-time position.
Key Responsibilities:
As a Lead Customer Service Representative, you will play a vital role in managing day-to-day activities related to customer service, with a focus on accuracy and efficiency. Your responsibilities will include:
- Accurately inputting and maintaining contract data
- Processing repair and work orders
- Arranging returns and collections
- Responding to incoming emails and calls
- Investigating invoice disputes
- Logging issues and following up with customers
- Collaborating with other functions to enhance customer experience
What We're Looking For:
We believe that great customer service starts with great people. Here's what we're looking for in our ideal candidate:
- Strong relationship-building skills with customers and colleagues
- Professional and proactive communication skills
- Advanced knowledge of MS Excel, Outlook, Word, and Internet tools
- Good ERP system knowledge
- Desirable: Understanding of customer service processes and experience in service/maintenance or technical customer contact
Key Competencies:
- Ability to remain calm under pressure and solve problems efficiently
- Strong prioritisation skills and ability to work independently
- A customer-focused mindset with a collaborative spirit
- A positive, can-do attitude and a drive to improve processes
- Integrity and autonomy in decision-making
- A lean mindset with troubleshooting skills
Why You'll Love Working With Us:
- A supportive and friendly work environment
- Opportunities to collaborate with various teams
- A chance to make a real difference in the customer experience
- Flexible hours that fit your schedule
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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Part Time Customer Service Representative in Newbury employer: Adecco Portugal
Join a leading organisation in the banking sector as a Product Owner, where you will play a pivotal role in enhancing customer journeys through innovative automation and AI solutions. With a strong commitment to employee growth, our inclusive work culture fosters collaboration across diverse teams, ensuring that your contributions are valued and impactful. Located in the vibrant areas of Bristol Harbourside or Edinburgh, we offer a competitive remuneration package and the flexibility of hybrid working, making this an excellent opportunity for those seeking meaningful and rewarding employment.
