Customer Success Manager
Adecco are currently recruiting for a Customer Success Manager to join their clients team based in Newbury.
Key duties and responsibilities
- Support and develop long-term relationships with customers and partners
- Act as the main point of contact for customers after the sale
- Guide customers through onboarding and into the start of their contract
- Provide training, demos and support to help customers use portals and tools effectively
- Monitor customer engagement and account activity to identify risks or opportunities
- Carry out regular check-ins to ensure customers remain satisfied
- Liaise with suppliers to support smooth service delivery
- Represent the customer voice internally and share feedback across the business
- Identify upsell, cross-sell and account growth opportunities
- Review customer success metrics such as usage, engagement and renewals
- Prepare reports and dashboards to track customer performance
- Maintain accurate customer and account data across systems
- Resolve customer complaints or concerns professionally and in a timely manner
Requirements
- Experience in an Account Management or Customer Service role is essential
- Experience within a Customer Facing role is preferred
- Communication skills
- Proactive
- Experience using Salesforce is desirable but not essential
Details
- Monday-Friday
- Office based role in Newbury
Adecco is a disability-confident employer.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Customer Success Manager in Newbury employer: Adecco Portugal
Join a leading organisation in the banking sector as a Product Owner, where you will play a pivotal role in enhancing customer journeys through innovative automation and AI solutions. With a strong commitment to employee growth, our inclusive work culture fosters collaboration across diverse teams, ensuring that your contributions are valued and impactful. Located in the vibrant areas of Bristol Harbourside or Edinburgh, we offer a competitive remuneration package and the flexibility of hybrid working, making this an excellent opportunity for those seeking meaningful and rewarding employment.
