Network Support Team Lead - (Wi-Fi, LAN/WAN) - London
Location: Central London (Office based 5 days a week)
Salary: £50,000 - £55,000
Hands on position in which you will lead the Network & IT Support Team
As Network Support Team Lead, you'll be responsible for the day-to-day management of the Service Desk, ensuring incidents and service requests are handled efficiently and in line with agreed service levels, leading a team of 4 Network Support Engineers
You'll lead from the front, supporting engineers with technical escalations while driving service quality, customer satisfaction, and continuous improvement across the support function.
- Enterprise Wi-Fi troubleshooting and support
- LAN/WAN
- TCP/IP, DNS, DHCP, VLANs and VPNs
- Switches, routers, firewalls and wireless access points
- Lead, mentor and develop a team of Service Desk Analysts and Support Engineers.
- Manage resource planning, staff rotas and workload allocation.
- Assist with recruitment, onboarding and training initiatives.
- Create a positive, collaborative and customer-focused team culture.
- Conduct regular performance reviews and coaching sessions.
Service Desk Management
- Oversee daily Service Desk operations.
- Ensure tickets are managed effectively and within SLA targets.
- Monitor queues, workloads and escalation paths.
- Coordinate responses to high-priority incidents.
- Maintain excellent documentation and ticket quality standards.
Customer Service & Escalations
- Act as the senior escalation point for customers and engineers.
- Resolve complex technical and service-related issues.
- Drive high levels of customer satisfaction.
- Communicate effectively during incidents, outages and service-impacting events.
- Identify recurring issues and implement preventative measures.
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Network Support Team Lead - (Wi-Fi, LAN/WAN) - London employer: Adecco Portugal
Join a leading organisation in the banking sector as a Product Owner, where you will play a pivotal role in enhancing customer journeys through innovative automation and AI solutions. With a strong commitment to employee growth, our inclusive work culture fosters collaboration across diverse teams, ensuring that your contributions are valued and impactful. Located in the vibrant areas of Bristol Harbourside or Edinburgh, we offer a competitive remuneration package and the flexibility of hybrid working, making this an excellent opportunity for those seeking meaningful and rewarding employment.
