Adecco are pleased to be recruiting for a ICT Helpdesk Technician to work within the South Gloucestershire Council.
Location: Yate, Bristol
Contract Type: Temporary
Hourly Rate: £16.37 per hour
End Date: January, 2027
Working Pattern: Full Time 37 hours per week Monday to Friday between the hour of 7.30am and 5.30pm
Exciting Opportunity Alert!
Our client, a forward-thinking organisation in the public services sector, is seeking an enthusiastic ICT Helpdesk Technician to provide exceptional technical support to approximately 3,000 internal users. This role is pivotal in ensuring seamless service delivery, making it an ideal opportunity for those who thrive in a fast-paced environment.
Role Purpose
As the first point of contact for IT incidents, service requests, and technical queries, the ICT Helpdesk Technician will play a key role in restoring service quickly and minimising disruption. This position is perfect for individuals who possess strong problem-solving skills and a commitment to delivering outstanding customer service.
Key Responsibilities
Serve as the primary contact for IT incidents and service requests.
Log, categorise, prioritise, and manage tickets with precision.
Diagnose and resolve common technical issues related to accounts, software, hardware, and connectivity.
Keep customers informed with clear and timely updates throughout the ticket lifecycle.
Adapt communication styles to match the customer's technical knowledge.
Escalate complex issues to the relevant technical teams or third-party suppliers.
Support major incidents and service outages by gathering impact information and communicating updates.
Maintain accurate records across relevant systems and identify recurring incidents to improve services.
Assist with device lifecycle activities and follow information security protocols.
Tools and Systems Used
Halo ITSM for managing incidents and service requests.
Microsoft Configuration Manager (SCCM) for device management.
Microsoft Azure and Intune for cloud-hosted services and device support.
Active Directory for user
ICT Helpdesk Technician in London employer: Adecco Portugal
Join a leading organisation in the banking sector as a Product Owner, where you will play a pivotal role in enhancing customer journeys through innovative automation and AI solutions. With a strong commitment to employee growth, our inclusive work culture fosters collaboration across diverse teams, ensuring that your contributions are valued and impactful. Located in the vibrant areas of Bristol Harbourside or Edinburgh, we offer a competitive remuneration package and the flexibility of hybrid working, making this an excellent opportunity for those seeking meaningful and rewarding employment.
