At a Glance
- Tasks: Provide 2nd and 3rd line IT support, troubleshoot complex issues, and maintain critical systems.
- Company: Join a leading manufacturing business in Preston with a focus on IT excellence.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Office-based role with no hybrid working; great chance to develop your IT career.
- Why this job: Make a real impact by ensuring reliable IT systems that support production operations.
- Qualifications: Experience in IT support, knowledge of Windows Server, and strong troubleshooting skills.
The predicted salary is between 38250 - 46750 £ per year.
2nd / 3rd Line IT Engineer.
Leyland, Preston-Office based Monday to Friday. Reports To IT Manager -no hybrid working
Along with 1st line support you provide 2nd and 3rd line technical support across this manufacturing business, ensuring IT systems and infrastructure are reliable, secure, and support manufacturing operations effectively.
The role involves troubleshooting complex issues, supporting production-critical systems, and contributing to IT projects and continuous improvement.
Key Responsibilities
- Provide 2nd and 3rd line support for hardware, software, and network issues.
- Troubleshoot and resolve escalated incidents from 1st line support.
- Support and maintain servers, networks, and core infrastructure to ensure maximum uptime of systems that support manufacturing and production
- Manage and support user accounts, permissions, and security
- Maintain IT documentation, procedures, and knowledge base and assist with IT projects such as system upgrades, migrations, and implementations
- Monitor system performance and proactively identify improvements.
- Support backup, disaster recovery, and business continuity processes
- Work closely with production, engineering, and operations teams
- Liaise with third-party vendors and support providers
- Key Skills & Experience
- Proven experience in a 2nd or 3rd line IT support role
- Windows Server and desktop environments- Active Directory, Group Policy, and user management of Microsoft 365 / Office 365
- Networking Knowledge of virtualisation
- Understanding of cybersecurity best practices
- Experience supporting manufacturing or industrial environments (desirable)
- Familiarity with ERP or production systems (desirable)
Desirable Qualifications
- Relevant IT certifications (e. g. Microsoft, Comp TIA, Cisco)
- Degree or equivalent experience in IT or related field
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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3rd Line IT Support Technician- office based in Preston in Leyland employer: Adecco Portugal
Join a leading organisation in the banking sector as a Product Owner, where you will play a pivotal role in enhancing customer journeys through innovative automation and AI solutions. With a strong commitment to employee growth, our inclusive work culture fosters collaboration across diverse teams, ensuring that your contributions are valued and impactful. Located in the vibrant areas of Bristol Harbourside or Edinburgh, we offer a competitive remuneration package and the flexibility of hybrid working, making this an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line IT Support Technician- office based in Preston in Leyland
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Adecco Portugal values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Adecco Portugal might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Adecco Portugal!
✨Direct Apply to Adecco Portugal
Let's not forget to apply directly through the Adecco Portugal website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line IT Support Technician- office based in Preston in Leyland
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Adecco Portugal.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Adecco Portugal. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Adecco Portugal
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
