IT Incident Analyst x6
Inverness (onsite 5 days per week)
Up to £32,000 + shift allowance
Shift Pattern: 4 nights on, 4 nights off, 4 days on, 4 days off.
We are seeking an experienced Incident Analyst to join a fast-paced IT Operations team, providing operational oversight and incident coordination across critical services. You will be responsible for monitoring operational alerts, coordinating technical teams and suppliers, managing escalations, and ensuring service disruptions are effectively prioritised and resolved. You will play a key role in maintaining service availability while providing clear communication to stakeholders throughout the incident life cycle.
Key Responsibilities
- Monitor alerts, events, and incidents, assessing impact and ensuring appropriate action is taken.
- Coordinate with technical teams, suppliers, and stakeholders to manage incidents and service disruptions.
- Drive incident progression, ensuring timely escalation and resolution of issues.
- Maintain accurate records and provide clear operational updates and shift handovers.
- Identify emerging risks, service impacts, and recurring issues, escalating where required.
- Support continuous service improvement by identifying trends and process enhancements.
Skills & Experience
- Experience within Incident Management, IT Operations, Service Desk, Technical Support, or a similar operational environment.
- Strong understanding of Incident Management, Event Monitoring, and escalation processes. Ability to assess priorities, make decisions under pressure, and coordinate responses to critical incidents.
- Excellent stakeholder communication and relationship management skills.
- Strong analytical and problem-solving abilities.
- Experience using ticketing systems, monitoring tools, and Microsoft Office applications.
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IT Incident Analyst X 6 in Inverness employer: Adecco Portugal
Join a leading organisation in the banking sector as a Product Owner, where you will play a pivotal role in enhancing customer journeys through innovative automation and AI solutions. With a strong commitment to employee growth, our inclusive work culture fosters collaboration across diverse teams, ensuring that your contributions are valued and impactful. Located in the vibrant areas of Bristol Harbourside or Edinburgh, we offer a competitive remuneration package and the flexibility of hybrid working, making this an excellent opportunity for those seeking meaningful and rewarding employment.
