At a Glance
- Tasks: Assist customers at Swindon Station during railway engineering works and provide travel information.
- Company: Join a dynamic team at Swindon Train Station with a focus on customer service.
- Benefits: Earn £13.45 per hour while gaining valuable experience in a fast-paced environment.
- Other info: Commitment to all required dates is essential; local applicants preferred.
- Why this job: Make a real difference by helping passengers during their journeys this festive season.
- Qualifications: Must be 18+, physically fit, and have good communication skills.
The predicted salary is between 13 - 14 £ per hour.
Customer Service Assistant - Swindon Train Station
We are recruiting Customer Service Assistants to support customers at Swindon Station during planned railway engineering works.
As the first and last point of contact on a customer's journey, you will play a vital role in providing assistance, directions and travel information while replacement bus services operate in place of trains.
This is a fast-paced and rewarding role where delivering outstanding customer service and ensuring passenger safety are our top priorities.
- Dates
- 27th November 2026 to 30th November 2026
- 24th December 2026 to 3rd January 2027
- Excluding Christmas Day and Boxing Day
You must be available to commit to all required dates to be considered for this role.
- Shift Times
- 08:00 - 14:00
- 14:00 - 22:00
Additional shift patterns may be available depending on operational requirements.
Important Location Requirement
Due to the nature of these engineering works and replacement transport arrangements, applicants must live locally to Swindon Station or have a reliable means of travelling to and from work.
- What You'll Be Doing
- Meeting and greeting customers as they enter and leave the station.
- Assisting customers with travel information and general enquiries.
- Supporting passengers who require additional assistance.
- Helping customers locate replacement bus services.
- Maintaining a safe station environment.
- Providing a friendly, professional and approachable service at all times.
Essential Requirements
- Be aged 18 years or over.
- Be physically fit and capable of standing and walking for extended periods.
- Hold a valid Right to Work in the UK.
- Have good spoken English and clear communication skills.
- Be able to commit to all required working dates.
- Be reliable, punctual and professional.
- Railway Safety Requirements
Please note that a zero-alcohol and zero-drugs policy applies to all railway operations.
Any employee reporting for duty under the influence of alcohol or drugs will not be permitted to work and may be subject to removal from the assignment.
If you're enthusiastic, customer-focused and available for the full duration of this festive assignment, we'd love to hear from you.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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GWR 2026 - Possessions Swindon employer: Adecco Portugal
Join a leading organisation in the banking sector as a Product Owner, where you will play a pivotal role in enhancing customer journeys through innovative automation and AI solutions. With a strong commitment to employee growth, our inclusive work culture fosters collaboration across diverse teams, ensuring that your contributions are valued and impactful. Located in the vibrant areas of Bristol Harbourside or Edinburgh, we offer a competitive remuneration package and the flexibility of hybrid working, making this an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land GWR 2026 - Possessions Swindon
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Adecco Portugal.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Adecco Portugal. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace GWR 2026 - Possessions Swindon
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Adecco Portugal.
How to prepare for a job interview at Adecco Portugal
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Adecco Portugal's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Adecco Portugal offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
