Our client is seeking a motivated and enthusiastic 1st Line IT Support Technician to join their growing IT team. This is an excellent opportunity for someone looking to develop their career in IT within a supportive environment where training, learning, and progression are actively encouraged.
Key Responsibilities
- Provide first-line technical support across a range of IT services, troubleshooting and resolving user issues.
- Log, prioritise, and manage support requests through the IT ticketing system.
- Escalate complex technical issues to senior IT team members when required.
- Build, configure, repair, and deploy IT equipment including desktops, laptops, and mobile devices.
- Install, maintain, and update operating systems and software applications.
- Support Microsoft 365, Active Directory, endpoint management, remote access technologies, and basic networking environments.
- Manage user accounts, passwords, access permissions, MFA, onboarding, and offboarding activities.
- Maintain internal documentation and knowledge base articles.
- Assist with identifying opportunities to improve systems and processes.
- Build positive working relationships with users at all levels of technical ability.
- Participate in occasional Saturday morning support cover and out-of-hours work when required.
- Travel to multiple sites across the UK as necessary.
Essential Skills & Experience
- Degree in IT or a related discipline, or equivalent practical experience.
- Knowledge of Microsoft 365 and Active Directory.
- Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP.
- Awareness of cybersecurity best practices.
- Strong communication skills with the ability to explain technical issues clearly.
- Excellent problem‑solving skills and attention to detail.
- Genuine interest in technology and willingness to learn.
- Strong organisational and time management skills.
- Ability to work independently and as part of a team.
- Full UK driving licence.
Desirable Skills
- Experience using IT ticketing systems and remote support tools.
- Knowledge of hardware deployment and network cabling.
- Understanding of backup and disaster recovery procedures.
- Basic Linux operating system knowledge.
- Exposure to cloud-based technologies.
- Familiarity with virtualisation platforms such as VMware.
- Previous experience within the automotive sector.
What's On Offer?
- Competitive salary and pension scheme.
- Ongoing training and professional development opportunities.
- Clear career progression pathways.
- Supportive and collaborative working environment.
- Exposure to a wide range of technologies and systems.
- Opportunity to gain hands‑on experience across a multi‑site business.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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