Customer Service Advisor (JN -092026-492615) Dundee, Scotland
Salary: GBP13.98 - GBP23.22 per hour
Customer Service Advisor – Dundee (Hybrid)
Hours: Full-time, 35 hours/week | Early or late shifts, 7am–11pm
Location: Dryburgh Industrial Estate, Dundee, DD2 3TN - hybrid after training
Contract: Temporary, ongoing
Pay & Enhanced Rates
- Standard Rate:£13.98 per hour
- Evening Premium (8pm to Midnight):£16.23 per hour
- Sunday Rate:£17.48 per hour
- Sunday Evening Rate:£19.73 per hour
- Overtime & Bank Holidays:£20.97 per hour
- Overtime/Bank Holiday Evenings:£23.22 per hour
About the role
We're helping Tesco’s one of the UK's leading retailers grow their customer engagement centre team. If you love turning a tricky call into a great outcome, this is your chance to be the friendly voice customers count on.
What's in it for you
- Competitive pay, with strong evening/weekend premiums
- Full training on-site for your first 6 weeks
- Hybrid working once trained
- On-site gym and staff restaurant
- Free on-site parking
- Real career progression opportunities
The Role
- Answer customer calls about orders, deliveries and products
- Turn complaints into positive outcomes with empathy and professionalism
- Use our systems to log and resolve requests accurately
- Work closely with your team to keep support seamless
- Represent the brand with integrity in every interaction
We need
- A genuine passion for great customer service
- Confident, friendly phone manner
- Basic IT skills (comfortable learning new systems, familiar with MS Office)
- Ability to juggle tasks in a busy environment
- Flexibility to work shifts, including evenings and weekends
Where you'll be working
Based at Dryburgh Industrial Estate, Dundee, with a flexible hybrid pattern once you're fully trained. Shifts are confirmed 4 weeks ahead, with a 45-minute flex window on start times.
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Customer Service Advisor in Dundee employer: Adecco Portugal
Join a leading organisation in the banking sector as a Product Owner, where you will play a pivotal role in enhancing customer journeys through innovative automation and AI solutions. With a strong commitment to employee growth, our inclusive work culture fosters collaboration across diverse teams, ensuring that your contributions are valued and impactful. Located in the vibrant areas of Bristol Harbourside or Edinburgh, we offer a competitive remuneration package and the flexibility of hybrid working, making this an excellent opportunity for those seeking meaningful and rewarding employment.
