Customer Service Advisor
Hybrid - 4 days in the office - 1 day work from home
Salary Negotiable Dependant On Experience
Location: Desborough
Are you someone who enjoys building strong relationships, coordinating multiple activities, and ensuring customers receive an outstanding experience? If you thrive in a fast-paced environment and take pride in delivering first-class support, we'd love to hear from you.
We are seeking a Customer Relationship Coordinator to join our growing team. This position plays a key role in supporting customers throughout their journey, ensuring requests are managed efficiently and internal teams remain aligned to deliver an exceptional service.
Key Responsibilities
- Managing a portfolio of customer accounts and acting as their primary point of contact.
- Responding to customer enquiries and ensuring a timely and professional resolution.
- Producing quotations and coordinating customer requirements with internal departments.
- Monitoring service commitments and ensuring customer expectations are consistently met.
- Supporting the introduction of new customers and helping ensure a smooth transition into the business.
- Working closely with operational, planning and commercial teams to coordinate customer requirements.
- Keeping customer records, databases and account information accurate and up to date.
- Assisting with investigations relating to customer concerns and ensuring appropriate follow-up actions are completed.
- Providing regular updates to customers on the progress of requests, orders and ongoing activities.
About You
We are looking for an organised and customer-focused individual who can confidently manage competing priorities while maintaining excellent attention to detail.
You'll Ideally Have
- Experience in customer support, account coordination, administration or client services.
- Strong organisational and communication skills.
- The ability to build positive relationships with customers and colleagues.
- A proactive and solutions-driven approach.
- Experience using Microsoft Office and business systems.
- The ability to work effectively in a busy environment and adapt to changing demands.
- A collaborative attitude and willingness to support wider business objectives.
What's On Offer?
- Competitive salary
- Company pension scheme
- 25 days holiday plus bank holidays
- Employee Assistance Programme
- Life assurance
- Health and wellbeing support
- Free onsite parking
- Cycle to Work scheme
- Ongoing training and development opportunities
- Career progression opportunities
- Supportive and friendly team environment
Job Type: Full-time
Location: Office-based
This is an excellent opportunity for someone from a customer service, account coordination, sales support, administration, order processing or client services background who enjoys building relationships and delivering a high-quality customer experience.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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Customer Service Representative in Desborough employer: Adecco Portugal
Join a leading organisation in the banking sector as a Product Owner, where you will play a pivotal role in enhancing customer journeys through innovative automation and AI solutions. With a strong commitment to employee growth, our inclusive work culture fosters collaboration across diverse teams, ensuring that your contributions are valued and impactful. Located in the vibrant areas of Bristol Harbourside or Edinburgh, we offer a competitive remuneration package and the flexibility of hybrid working, making this an excellent opportunity for those seeking meaningful and rewarding employment.
