Customer Service Administrator
Location: West Hull
Salary: £26,227 per annum (£13.44 P/H)
Job Type: Full-time, Permanent
About the Role
We are seeking a friendly, professional, and highly organised Customer Service Administrator to join our busy team in West Hull. This is a varied role where no two days are the same, offering the opportunity to be the first point of contact for our customers while supporting a range of administrative and customer service functions.
You will play a key role in delivering exceptional customer service, managing enquiries, resolving issues, and supporting the smooth operation of the business.
Working Hours
This role requires flexibility to work the following shifts:
- 8:30am - 5:00pm
- 10:00am - 6:00pm
- In addition, you will work 1 in 3 Saturdays (9:00am - 5:00pm). When working a Saturday, you will receive a day off during the week.
Key Responsibilities
- Act as the first point of contact for customer queries via phone, email, and online channels
- Handle billing and account enquiries professionally and efficiently
- Process and respond to order enquiries and updates
- Manage and monitor the company's social media channels, responding to customer messages and enquiries
- Investigate and resolve customer complaints, ensuring a positive outcome wherever possible
- Maintain accurate customer records and update internal systems
- Liaise with internal departments to resolve customer issues
- Provide general administrative support to the wider team
About You
- Has previous customer service and/or administrative experience
- Possesses excellent communication skills, both written and verbal
- Is confident handling customer complaints and finding solutions
- Has strong organisational skills and attention to detail
- Is comfortable using Microsoft Office and internal systems
- Can prioritise workload effectively in a fast-paced environment
- Has a positive, professional, and customer-focused attitude
- Is flexible regarding working hours, including occasional Saturdays
What We Offer
- Competitive salary of £26,227 per year
- Permanent, full-time position
- Day off during the week when working a Saturday
- Supportive and friendly working environment
- Opportunity to develop and grow within the business
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Customer Service Support - MK123 employer: Adecco Portugal
Join a leading organisation in the banking sector as a Product Owner, where you will play a pivotal role in enhancing customer journeys through innovative automation and AI solutions. With a strong commitment to employee growth, our inclusive work culture fosters collaboration across diverse teams, ensuring that your contributions are valued and impactful. Located in the vibrant areas of Bristol Harbourside or Edinburgh, we offer a competitive remuneration package and the flexibility of hybrid working, making this an excellent opportunity for those seeking meaningful and rewarding employment.
