Customer Care Manager / Assistant Customer Care Manager (Complaints Handling)
Location: Warwick (CV34)
Contract: Fixed Term (6-9 months) or Permanent
Working Pattern: Full-time, Hybrid (4 office / 1 WFH)
Salary:
Customer Care Manager: £30,308
Assistant Customer Care Manager: £27,810
The Role
Join a growing Customer Outcomes team, handling and resolving customer complaints while delivering fair and positive customer outcomes. Depending on experience, candidates will be considered at Manager or Assistant level.
Key Responsibilities
- Manage complaints from receipt through to resolution.
- Investigate issues, gather evidence and maintain accurate records.
- Handle customer calls, emails and correspondence professionally and empathetically.
- Draft complaint responses and final outcome letters.
- Ensure compliance with regulatory requirements and service standards.
- Use approved AI tools to support case reviews and correspondence.
- Identify trends and support continuous improvement initiatives.
What We're Looking For
Essential:
- Experience in customer service, complaints handling, administration or customer support.
- Excellent communication and organisational skills.
- Strong attention to detail and problem-solving ability.
- Confident using Microsoft Office and CRM systems.
- Ability to manage challenging situations professionally.
Desirable:
- Complaints handling experience.
- Experience in a regulated environment.
- Insurance, financial services or similar customer-focused industry experience.
- Investigation and decision-making experience.
What's on Offer
- Hybrid working.
- Supportive team and leadership.
- Training and development opportunities.
- Exposure to complaints, compliance and customer experience functions.
- Career progression within a growing organisation.
Ideal for candidates from customer service, complaints, administration, case management or regulated environments who enjoy problem-solving and delivering excellent customer outcomes.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Customer Care Coordinator (Complaints Handling) employer: Adecco Portugal
Join a leading organisation in the banking sector as a Product Owner, where you will play a pivotal role in enhancing customer journeys through innovative automation and AI solutions. With a strong commitment to employee growth, our inclusive work culture fosters collaboration across diverse teams, ensuring that your contributions are valued and impactful. Located in the vibrant areas of Bristol Harbourside or Edinburgh, we offer a competitive remuneration package and the flexibility of hybrid working, making this an excellent opportunity for those seeking meaningful and rewarding employment.
