Adecco are recruiting on behalf of a Local Authority for an experienced Housing Officer to join their Housing Landlord Services team in Ealing.
Location: Ealing
Rate: £22.02 - £24.48 per hour PAYE | £28.71 - £31.96 per hour Umbrella
Contract: Temporary
Working Pattern: Fully Onsite
Recruitment Partner: Adecco, on behalf of a Local Authority
The Role
Adecco are recruiting on behalf of a Local Authority for an experienced Housing Officer to join their Housing Landlord Services team in Ealing.
This is an exciting opportunity to play a key role in delivering high-quality housing management services, supporting residents, and helping to maintain safe, clean and sustainable neighbourhoods. The successful candidate will manage a designated housing patch, working closely with tenants, leaseholders, internal departments and external agencies to resolve issues and improve outcomes for residents.
Key Responsibilities
- Manage a designated patch of social housing properties, taking ownership of housing management issues from initial enquiry through to resolution.
- Deliver a professional, customer-focused housing management service to tenants, leaseholders and residents.
- Conduct estate inspections, home visits, tenancy reviews and resident meetings.
- Support vulnerable residents and make referrals to appropriate support services where required.
- Manage tenancy-related casework including tenancy sign-ups, terminations, mutual exchanges, succession applications and tenancy breaches.
- Work collaboratively with a range of internal and external partners including community safety teams, social care services and legal teams.
- Respond to complaints, enquiries from elected members and MPs, and resident correspondence.
- Support neighbourhood improvement initiatives and resident engagement activities.
- Assist with building safety actions and ensure compliance with landlord responsibilities.
About You
- Experience managing social housing residents.
- Experience delivering excellent customer service in a housing or public sector environment.
- Knowledge of housing legislation and housing management practices.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- The ability to manage a varied caseload and work effectively under pressure.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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