IT Coordinator in City of London

Job Title: IT Coordinator

Reports to: Head of Data Systems

Location: Embankment (1-2 days in office, Wednesdays required)

Salary: 34-35k

Key areas of influence: Supporting IT infrastructure, IT asset management, IT training, supporting all staff

Purpose of the role

The IT Coordinator will support the organisation's IT infrastructure and non-D365 related systems, including O365, SharePoint, Asset Management, and Staff Training. They will ensure robust IT and data security, compliance, and governance across all systems, including assisting with writing and compliance of IT policies and procedures, providing training to staff, and managing the purchase of IT equipment.

Operating within the Finance, IT & Facilities team, the IT Coordinator will liaise closely with the D365 team and all departments to ensure a secure and smoothly operating IT environment for staff, volunteers, and partners. They will also support and participate in technology-related working groups to ensure IT has a voice and contributes to successful outcomes across the organisation.

Main Responsibilities

• Liaise with external suppliers and internal teams on all aspects of IT projects to contribute to successful delivery.
• Deliver IT training sessions and create training materials, both internally and with external partners.
• Liaise with outsourced IT support providers.
• Review outstanding support tickets and escalat[e] as required.
• Maintain the IT Asset Register and equipment.
• Assist with the Starter and Leaver process.
• Maintain and contribute to IT policies and procedures to ensure security and minimise risk.
• Support IT infrastructure, including O365, SharePoint, Asset Management, and Staff Training.
• Carry out any other reasonable duties as directed, within capabilities.
• Ensure health and safety obligations are followed, reporting defects, risks, or potential hazards promptly.

Experience

Essential Criteria

• Strong experience with Microsoft 365 and SharePoint
• Experience managing external IT providers
• Recent experience in IT support, SharePoint administration, and Asset Management
• Ability to build effective relationships and work collaboratively across teams
• Experience training staff in standard software

Desirable Criteria

• Experience in an ITIL environment
• Customisation and configuration in MS Office 365 and SharePoint

Knowledge

Essential Criteria

• Microsoft Office 365 & SharePoint
• Basic technical knowledge of O365 system structures
• GDPR & Data Legislation
• Knowledge and understanding of MS Office and other widespread software packages
• Understanding of Information Security & Governance principles

Desirable Criteria

• Microsoft Forms
• Power AutomatePower BI and ability to assist others
• Cyber Essentials and cybersecurity knowledge

Qualifications

Essential Criteria

• Degree level qualification or equivalent experience

Desirable Criteria

• MS Certifications: Azure Fundamentals, 365 Fundamentals, MS Teams Fundamentals

Skills

Essential Criteria

• Strong computer literacy
• Negotiation and influencing skills
• Ability to foster effective relationships with non-technical stakeholders
• Attention to detail
• Presentation and reporting skills
• Flexible and adaptable approach to work
• Excellent organisation and time management skills
• Commitment to self-development and learning
• Ability to construct and edit complex documents

Additional Information

Typical working hours are 9am to 5pm (7 hours excluding lunch), five days a week. Flexible start and end times are available within an 8am-6pm window. Hybrid working is supported, with 20-40% on-site time expected, including one required day per week.

Equal Opportunities and Inclusion

The organisation is committed to providing equal opportunities in employment and avoiding unlawful discrimination. We value the diversity that a varied workforce brings to the organisation.

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