Customer Service Manager
Carlisle Area Salary: Up to £35,000
This is an excellent opportunity for an experienced customer service professional to step into a leadership role where they can make a real impact on customer satisfaction, team development and service delivery.
The Role
You will lead and develop the customer experience function, ensuring customers receive an exceptional level of service at every stage of their journey. Working closely with internal departments, you will oversee customer enquiries, complaints and service performance while implementing improvements to enhance the overall customer experience.
Key Responsibilities
- Lead, motivate and develop the Customer Experience team.
- Manage customer complaints and escalations through to successful resolution.
- Monitor customer service performance and identify areas for improvement.
- Analyse customer feedback and implement service enhancements.
- Work collaboratively with internal departments to resolve customer issues effectively.
- Produce reports and monitor key customer service metrics.
- Ensure enquiries are managed professionally and within agreed timescales.
- Drive continuous improvement across the customer experience function.
About You
- Previous experience managing or supervising a customer service team.
- Strong leadership and people management skills.
- Experience handling complaints and customer escalations.
- Excellent communication and relationship-building abilities.
- Strong organisational and problem-solving skills.
- Good IT skills, including Microsoft Office.
- Ability to work effectively in a fast-paced environment.
What's on Offer
- Salary up to £35,000
- Leadership role with genuine responsibility
- Supportive and collaborative working environment
- Opportunity to join a stable and successful business
- Long-term career development opportunities
This position would suit an ambitious customer service leader looking for a fresh challenge within a growing and highly respected organisation.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Customer Service Manager in Carlisle employer: Adecco Portugal
Join a leading organisation in the banking sector as a Product Owner, where you will play a pivotal role in enhancing customer journeys through innovative automation and AI solutions. With a strong commitment to employee growth, our inclusive work culture fosters collaboration across diverse teams, ensuring that your contributions are valued and impactful. Located in the vibrant areas of Bristol Harbourside or Edinburgh, we offer a competitive remuneration package and the flexibility of hybrid working, making this an excellent opportunity for those seeking meaningful and rewarding employment.
